Customer Success Manager

Who We Are: We have built the new way for energy to be transacted. tem exists to fix a creaking energy market. Today's wholesale system is stacked in favor of the few - a relic of the oil and gas era, riddled with markups and middlemen. We're changing that. Our product, RED™, is built on a proprietary pricing engine that bypasses the wholesale market, enabling businesses to buy energy produced by renewable generators directly. That means clear, auditable transactions that ensure affordable bills and fair compensation - giving every business real ownership and control over where their energy comes from. Since launching in 2021, we've saved UK businesses and generators over £25 million, powering a growing network of forward-thinking companies, from Pizza Pilgrims to Silverstone. Backed by top-tier VCs including Atomico and Albion, we're creating a new category in energy - one that's decentralized, direct, and built on trust. At tem, we’re rebuilding energy from the ground up—starting with total transparency in how power is bought and sold.

The Role: Now, we’re looking for a Customer Success Manager to help us grow and serve our generator community with empathy, strategy, and operational excellence. You’ll be working closely with our Customer Success Lead and CMO, with the chance to shape how we deliver value to one of the most important parts of our ecosystem: our generators. Your initial focus will be getting quickly up to speed with our current generator customers today, visiting our key strategic customers, working out their biggest gaps in the customer journey with a plan to solve them, and creating a framework to take us into 2026 growth.

Job Requirements: Must-haves include proven experience in customer success in fast-moving B2B environments; you’re building and improving not caretaking. Strong operational mindset with the ability to move seamlessly between strategic thinking and hands-on execution. A deep understanding of what exceptional customer experience looks like, and a track record of delivering it consistently. Fluency in CRM tools (e.g. HubSpot) and the ability to translate customer and performance data into clear actions. Excellent communication and listening skills, with the ability to turn customer conversations into meaningful insight. A genuine enthusiasm for people, relationships, and creating greater transparency and trust in the energy sector. Nice-to-haves include experience working with B2B supply-side customers, particularly in energy or marketplace businesses. Exposure to early-stage or high-growth tech startups. A strong desire to challenge the status quo and change how things work, not just how they’re supported.

Benefits: Salary aligned to internal benchmarks and reviewed twice a year. Stock options so everyone has ownership in our mission. 25 days holiday plus public holidays. Swap public holidays for the ones that matter most to you, and enjoy your birthday off. Remote first and flexible working, with clear core hours and no internal meetings on Friday afternoons. Home working and wellbeing budgets: Up to £1,200 or €1,200 per year for your remote setup. Up to £150 or €150 per month for wellbeing.