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Make a remarkable impact on children's lives globally as the Head of Service Operations at Save the Children UK
Overview
Salary
£61500
Location
Farringdon, London/Home-based
Nomad Friendly?
Expires
Expires at anytime
Organisation summary
Save the Children UK, a dedicated organisation striving to provide every child a healthy start, quality education, and protection from harm. As a part of our dynamic team, not only you will be building a resilient future for children globally, particularly during crises, but also advocating their needs at a global level.
Role Summary
- Lead the function ensuring efficient access to digital, data, and technology services for all colleagues.
- Strategically manage service management, user experience, supplier relationships, and budgets.
- Work as a part of the DDaT senior leadership team with a focus on service delivery and continual improvement.
Role Requirements
- Experience in IT service management with a strong emphasis on customer service.
- Track record in managing service desks or support functions.
- Strong understanding of software, operating systems, and cloud services.
- Leadership skills and efficient communication with non-technical stakeholders.
Application Process Details
- This role allows for remote work within the UK with flexible working options and occasional office visits.
- We encourage discussing these options at the interview stage.
Save the Children UK is dedicated to helping every child reach their full potential by providing them with a healthy start, the opportunity to learn, and protection from harm. We are committed to being there for children during crises and advocate for their needs globally.
The role: As the Head of Service Operations, previously known as Head of Customer Enablement, you will lead the function that ensures all Save the Children colleagues have access to reliable, high-quality digital, data, and technology services. This role involves strategic oversight of service management, enhancing user experience, and managing supplier relationships and budgets. You will be part of the DDaT senior leadership team, focusing on service delivery and continual improvement to support the organization's mission.
Job requirements: Candidates should have proven experience in IT service management with a strong focus on customer service and a track record in managing service desks or support functions. Experience in budget management, procurement, and project management is essential. You should also have a strong understanding of software, operating systems, and cloud services. Leadership skills and the ability to communicate effectively with non-technical stakeholders are crucial.
Benefits: Save the Children UK offers a rewarding environment where you can make a real impact on children's lives. Benefits include flexibility, inclusion, and a focus on health and wellbeing. We offer a competitive salary, pension, life assurance, and a range of other benefits designed to support your work and personal life.
Additional Information: This role allows for remote work within the UK, with occasional required visits to the office based on team and organizational needs. Flexible working options are available, and we encourage discussions about this at the interview stage.
