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Join Save the Children UK as a Service & Support Analyst and make an impact on children's lives globally while advancing your IT career
Overview
Salary
£39000
Location
London, UK
Nomad Friendly?
Expires
Expires at anytime
Organisation summary
At Save the Children UK, our mission is to ensure that every child reaches their full potential through a healthy start, quality education, and protection from harm. As a leading figure in child aid, our global influence facilitates immediate and enduring improvements in children's lives.
Role Summary
- Provide first and second-line IT support.
- Manage incidents and service requests in line with service level agreements.
- Handle installation, configuration, and maintenance of IT systems.
- Perform troubleshooting tasks to ensure continuous operation.
Role Requirements
- Prior experience in a 1st and/or 2nd line IT support role within an ITIL-based service environment.
- Technical expertise on desktop and mobile hardware, operating systems, and modern workplace technologies such as Office 365.
- Experience in troubleshooting, repairing, and upgrading hardware.
- Strong customer service skills and the ability to explain technical issues clearly to non-technical users.
Application Process Details
- This role is based at our Farringdon, London office, with flexible working options available.
- We support inclusivity and diversity in our workforce, and encourage applications from a wide range of backgrounds.
The benefits of working with us include comprehensive benefits, a Cycle to Work Scheme, Employee Assistance Programme, Eye Care, Flu Jabs, Season Ticket Loan, Pension & Life Assurance, Remote Equipment Allowance, and a strong focus on flexibility, inclusion, well-being, and professional development.
Save the Children UK is dedicated to helping every child reach their full potential by providing them a healthy start, the opportunity to learn, and protection from harm. As a leading organization in child aid, our efforts extend globally, ensuring immediate and lasting change in children's lives.
The role: As a Service & Support Analyst, you will be an integral part of our Digital, Data and Technology team. Your main responsibilities will include providing first and second-line IT support, managing incidents and service requests according to our service level agreements. You will support the installation, configuration, and maintenance of IT systems and handle troubleshooting for our staff, ensuring efficient and continuous operation.
Job requirements: The ideal candidate will have proven experience in a 1st and/or 2nd line IT support role within an ITIL-based service environment. Strong technical knowledge of desktop and mobile hardware, operating systems, and modern workplace technologies such as Office 365 is essential. Experience in troubleshooting, repairing, and upgrading hardware is also required. Excellent customer service skills and the ability to communicate technical issues clearly to non-technical users are crucial.
Benefits: Working with us, you will find flexibility, inclusion, and a focus on well-being. We offer a comprehensive benefits package that includes a Cycle to Work Scheme, Employee Assistance Programme, Eye Care, Flu Jabs, Season Ticket Loan, Pension & Life Assurance, Remote Equipment Allowance, and more. We also support professional development and learning opportunities.
Additional Information: This role is based on-site at our office in Farringdon, London. Flexible working options are available, and we are committed to inclusive hiring and a diverse workforce. We encourage applications from a wide range of backgrounds to help us better the lives of children globally.
