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Join Goodlord and revolutionize the renting experience as part of a passionate and dynamic team
Overview
Salary
£23500 - £27500
Location
Sheffield United Kingdom
Expires
Expires at anytime
Organisation summary - Goodlord is on a mission to deliver the best renting experience worldwide. We're a thriving scale-up with a platform embraced by 3,000 letting agents, providing innovative solutions to tenants, agents, and landlords. As a member of our 350-strong team, you'll contribute to a transparent, simple renting process for the growing digital-savvy Generation Rent.
- Role Summary
- Drive the progression of referencing applications to meet and exceed our KPIs.
- Support tenants in securing their ideal homes by achieving targets.
- Deliver high-quality customer support with precision and care via phone, live chat, and email.
- Role Requirements
- Prior experience in a target-driven, fast-paced contact center.
- A customer-centric approach with the ability to understand diverse customer needs.
- Excellent attention to detail and inconsistency identification skills.
- Experience in credit or ID checks or the lettings industry is a plus.
- Organizational skills and a proven ability to prioritize tasks effectively.
- What's in it for you
- Opportunities for growth and training with a dedicated budget for development.
- Bi-weekly mental health coaching sessions with Sanctus.
- Generous holiday allowance starting at 25 days plus bank holidays, increasing with service.
- 13 weeks of fully-paid parental leave after 12 months of service.
- Join a sociable, talented team committed to making a difference without the office politics.
- Application Process Details
- To apply, simply click on the apply button for a quick application process (2-3 minutes).
- Full job specification available upon request.
- Goodlord is an inclusive employer; we encourage applications from all backgrounds.
- Details for interview accommodations or additional needs can be included in your application.
📍Location - Based in our Sheffield city centre office 3 days per week, working remotely 2 days per week
⏲ Working hours - 37.5 hours per week (Monday-Friday, 9am-5.30pm with occasional Saturday working)
💰 Salary - £23,500 (OTE of £27,500)
📅 Start Date - Tuesday 18th February 2025
Our mission:
- Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world 🌎
- We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠
- Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission! 💚
The Opportunity:
- Pro actively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements
- Helping tenants to get their dream home through meeting and exceeding targets.
- Professionally supporting our customers with high levels of accuracy (this is super important) with great care and diligence via phone, live chat and email.
What we need from you:
- Previous experience working in a highly targeted and fast-moving contact centre
- Customer centric mindset allowing you to quickly identify and understand the needs of our different customers
- Have great attention to detail and can easily identify inconsistencies
It would also be great if:
- You have previous experience in conducting credit or ID checks or working within the lettings industry
- you’re super organised and have proven your ability to prioritise effectively
What's in it for you:
- 🚀 Grow with Goodlord: your development is important to us. That’s why we have a team pot for training courses which your manager will be in charge of
- 💕 Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
- 🌴 25 days holiday (plus BH) plus 1 day per full year up to 32 days
- 🤗 Supporting your family: we offer Referencing Goodlordians 13 weeks of fully-paid parental leave to look after their new arrivals, following 12 months of service
- 🤩 Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics
What’s next?
If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 minutes)!
A full job spec is available on request
Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!
** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **
Regrettably we are not able to provide sponsorship for this role
No agencies please - we have tried and trusted partners we would turn to should we require support
