Elevate your career with Busuu, a leader in EdTech, and revolutionize language learning as a Customer Engagement Manager
Overview
No salary declared 😔
London, UK - Hybrid
Expires at anytime
Organisation summary: Busuu, an acclaimed EdTech company, is revolutionizing language learning with 120+ million users worldwide. As a part of the Chegg family, we leverage AI, a global community of native speakers, and practical lesson content to make language learning accessible and effective. Busuu offers a dynamic, inclusive work environment with a commitment to diversity and a wealth of benefits.
- Lead engaging onboarding experiences for major US partners.
- Conduct sessions and webinars to understand user objectives and provide tailored learning recommendations.
- Drive customer engagement through personalized support, showcasing Busuu's value.
- 2+ years in customer engagement/client support within education or SaaS.
- Experience with the US market, fluent in English and Spanish.
- Strong communication skills and the ability to influence effectively.
- An entrepreneurial mindset with a focus on customer and student needs.
Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning. Busuu’s vision is to empower people through languages. We are the world’s largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life. Busuu is part of the global Chegg family. Chegg is the leading student-first connected learning platform and a NYSE listed company.
The role of a Customer Engagement Manager at Busuu involves leading and delivering outstanding onboarding and engagement experience for one of our largest partners in the US market. This includes running sessions and webinars with end users to uncover their short and long term objectives and follow up with learning recommendations, showcasing the value of Busuu courses and services at every interaction. You will also be responsible for supporting new students via personalised emails, SMS or calls as they begin to learn with Busuu for the first time; ensuring they have the highest engagement from the first 30 days.
Job requirements include 2+ years experience as in a customer engagement/ client support role (or equivalent) within an educational business or SaaS environment, experience in the US market, English and Spanish fluency, strong written and verbal communications skills and ability to influence across levels and organisational boundaries. An entrepreneurial, solutions-focused individual, who puts clients’ and students' needs at the core of business is desired.
At Busuu we offer a range of benefits including centrally located offices well-equipped with free breakfast, plenty of snacks and fresh fruit, 2 free lunches per week at our office, a great Private Health Insurance scheme, a personal training budget, flexible working hours and a hybrid model of working, enhanced maternity and paternity leave, and lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events.
Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they're cultural, racial, religious, or otherwise. This means each one of us comes to work knowing that we have a voice – and a safe, judgement-free zone to speak freely. If you like the sound of that, join us. We'd love to hear what you have to say.