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Join Forest, London's leading sustainable shared ebike operator, and help cities move greener while offering top-notch customer service as a Support & Community Champion.
Overview
Salary
No salary declared 😔
Location
Remote in the UK
Expires
Expires at anytime
Organisation Summary
Forest is London's most sustainable shared ebike operator on a mission to help cities move greener. They bridge the gap between affordability and sustainability, offering users up to 30 free minutes per ride funded by advertising revenue, and are expanding rapidly.
Role Summary
- Provide exceptional experiences to customers, handling inquiries via phone, email, live chat
- Act as the voice of Forest, collecting and sharing customer feedback
- Carry out background tasks like identity verification and damage reports
- Support the Senior Support & Community Manager with ad hoc tasks
Role Requirements
- 1-2 years of experience in B2C customer service
- Strong communication skills and high emotional intelligence
- Ability to learn new systems quickly and work both independently and as part of a team
We're Forest, London's most sustainable shared ebike operator. Our mission is to help cities move greener by bridging the gap between affordability and sustainability. We use advertising revenue to offer all users up to 30 free minutes per ride and we're growing fast.
The role: As a Support & Community Champion, you'll be the eyes and ears of Forest, providing top-notch experiences to our users. You'll handle inquiries and resolve issues via phone, email, or live chat, maintaining a warm and engaging tone. Your responsibilities include being the voice of Forest to customers, collecting and sharing feedback, proactively reaching out to customers, completing background tasks like identity verifications and damage reports, and supporting the Senior Support & Community Manager with ad-hoc tasks.
Job requirements: You should have 1-2 years of experience in a B2C customer service role, excellent communication skills, and high emotional intelligence. Being tech-savvy and able to learn new systems quickly is crucial. You should be able to work independently and as part of a team, and have a proactive approach to preventing problems.
Benefits: You'll enjoy free Forest bike rides if based in London, 25 days holiday plus bank holidays, private medical insurance, a health cash plan, an annual personal development budget, your birthday off, enhanced parental leave, and regular social events.
Forest is an equal opportunities employer committed to diversity and inclusion. We ensure a workplace free from discrimination and promote a culture of respect and fun.
