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Join Forest, London's leading sustainable ebike operator, as a Weekend Support & Community Champion, helping cities move in a greener way
Overview
Salary
No salary declared 😔
Location
London, UK - Fully Remote
Expires
Expires at anytime
Organisation Summary
Forest is the most sustainable shared ebike operator in London. We're dedicated to helping cities shift toward greener movement opportunities by balancing affordability and sustainability. We leverage advertising revenue to offer users up 30 free minutes per ride. Our growth trajectory is impressively swift.
Role Summary
- You will act as Forest's representative, ensuring premium experiences for our users.
- Communicate with customers via various channels and provide engaging interactions.
- Responsibilities include collecting customer feedback, proactive customer engagement, conducting tasks such as identity verifications and damage reports, and reporting any glitches right away.
Role Requirements
- A minimum of 1-2 years in a B2C customer service role.
- Excellent communication skills and emotional intelligence.
- Technical aptitude and the ability to acquire new skills swiftly.
- Ability to perform both independently and as a team member, adapting quickly to any situation.
Application Process Details
- Forest is a proponent of diversity and inclusivity, thus, we do not allow any form of discrimination or bias in our hiring process.
We're Forest, London's most sustainable shared ebike operator. Our mission is to help cities move greener by bridging the gap between affordability and sustainability. We use advertising revenue to offer all users up to 30 free minutes per ride and we're growing fast.
The role: As our Weekend Support & Community Champion, you'll be the eyes and ears of Forest, providing top-notch experiences to our users. You'll communicate with new and existing customers via email, phone call, and live chat, ensuring a warm and engaging interaction. Your responsibilities include collecting customer feedback, proactively reaching out to customers, completing background tasks like identity verifications and damage reports, and reporting any bugs immediately.
Job requirements: You should have 1-2 years of experience in a B2C customer service role, excellent communication skills, and high emotional intelligence. Being tech-savvy and able to learn new systems quickly is crucial. You should be able to work independently and as part of a team, adapting quickly to any situation.
Benefits: You'll get free Forest bike rides if you're based in London, 25 days holiday plus bank holidays, private medical insurance, a health cash plan, an annual personal development budget, your birthday off, enhanced parental leave, and regular socials.
Forest is an equal opportunities employer committed to diversity and inclusion. We do not accept any form of harassment, bias, or discrimination towards applicants and employees.
