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Join Coursera, a leading online learning platform, as an Enterprise Implementation Manager and contribute to global education access.
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United Kingdom
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Coursera, founded by two Stanford Computer Science professors in 2012, has grown to become one of the world's largest online learning platforms with 162 million registered learners. Partnering with over 350 global institutions, Coursera offers a wide selection of courses, degrees, and specializations. We're committed to revolutionizing access to education, and are seeking passionate individuals to join our diverse team. As our Enterprise Implementation Manager, your role will involve:
- Setting up and launching Coursera's Enterprise product based on client requirements
- Driving adoption of the Coursera solution within client organizations
- Managing projects with small and medium-sized customers
- Creating project documentation and best practices
- Onboarding clients on Courseraâs Enterprise product
- Assisting sales team in pre-sales activities
- Contributing to building Coursera's in-house implementation methodology
- Facilitating change management and organizational readiness assessments
- Establishing a feedback mechanism for feature requests/bugs
- Partnering with the product team to drive adoption/beta testing of new product features
We require candidates to have 2+ years of experience in customer-facing roles leading SaaS implementations in a high growth organization, a demonstrated history in project management and change management, and experience owning and managing end-to-end delivery. Preferred qualifications include experience in Education Technology, web practices and technical concepts, detail-oriented with the ability to set priorities and be flexible in a changing environment, passion for problem-solving and creative solutions, and additional language fluency especially in French, Spanish, Arabic, or German. Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to legally protected status.
Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 162 million registered learners as of September 30, 2024.
Coursera partners with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelorâs and masterâs degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.
Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.
We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration.Â
Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.
Job Overview:
As our Enterprise Implementation Manager, you will join the Enterprise Services team to own managing implementations for our Enterprise clients. Our goal is to build a Coursera solution quickly and successfully that drives impact across all of our client organizations. This role is also very cross-functional where you can expect to work with members within our sales, customer success, marketing, product, engineering, finance, learner services and legal teams in service of Courseraâs growth and long-term success.
Responsibilities:
- Successfully configure and launch Courseraâs Enterprise product on-time according to the clientâs requirements with high quality
- Drive high initial adoption of the Coursera solution within the customerâs organization to drive long term success
- Independently manage projects with small and medium sized customers by both leveraging client relationships as well as using data analysis to track our build to launch phase
- Create project documentation, procedures and best practices for implementation services while managing requirements, scope and timeline for the project
- Onboard the clients on Courseraâs Enterprise product to ensure awareness and understanding of the platform and the solution
- Assist sales team in pre-sales activities by giving product demos to prospects, provisioning evaluation accesses and answering technical questions related to the Coursera for Business product and integration features (such as SSO, LMS, etc.)
- Contribute significantly to building in-house Coursera implementation methodology to ensure timely, streamlined professional rollouts to large organizations
- Facilitate change management and organizational readiness assessments
- Establish an effective feedback mechanism to channel the feature requests/bugs from the enterprise clients to the Product/Eng teamsÂ
- Partner with the product team to drive adoption/beta testing of new product features
Basic Qualifications:
- 2+ years in customer-facing roles leading SaaS implementations in a high growth organization
- Demonstrated history in project management and change management, working with large organizations
- Experience owning and managing end to end delivery, ability to collaborate closely with cross-functional teams and driving resultsÂ
Preferred Qualifications:
- Prior experience in Education Technology and passion for education, education reform, and interest in working for a social enterprise
- Experience in web practices and technical concepts (SSO, API's, etc)
- Detail-oriented with the ability to set priorities and be flexible in a changing environmentÂ
- Passion for problem-solving and creative solutionsÂ
- Strong, proven sense of customer empathy and customer-centrism
- Additional language fluency, especially French, Spanish, Arabic or German, is a bonus
If this opportunity interests you, you might like these courses on Coursera:
- Creative Problem Solving
- Project Management Principles and Practices Specialization
- Influencing People
