Senior Ticketing Manager

This role is responsible for building and managing a small team to deliver event setup and ticketing services across the V&A’s museums. This includes the set-up of non-ticketed events as well as tickets for major exhibitions, courses, workshops and many other events across the V&A’s exciting and wide-ranging public programme.

With a passion for service delivery, data and analytics, you will work in partnership with colleagues in the marketing, visitor insight and omnichannel teams to implement the V&A’s pricing strategy and monitor conversion and customer behaviour across all channels, both on-site and online. You will become the V&A’s expert on the set-up of exhibition tickets, working closely with the Audience Insights team to advise on capacity, membership numbers and ticket types; decisions that are central to the V&A’s commercial strategy.

Acting as the business owner for Galaxy, the V&A’s ticketing system, you will work closely with colleagues in Technology to prioritise developments on the roadmap for this platform. With strong communication and influencing skills, you will work with colleagues across the V&A’s museums on an ambitious plan to redesign our approach to events and ticketing; simplifying and standardising processes, delivering a new user journey for internal stakeholders and delivering a seamless service for all of our visitors throughout London.