Front of House (Part Time)

ROLE OUTLINE 

The Sanctuary at Shoreditch &Soul is a vibrant community space in the heart of East London, dedicated to fostering connection, personal growth, and transformation through a range of sessions, experiences, workshops, and events. The site comprises a series of multipurpose spaces, a 70-capacity communal sauna and cold plunge room, changing facilities, plant-based café, non-alcoholic elixir bar, and concept store. We are seeking warm and enthusiastic Front of House staff to provide a welcoming first impression and an extensive range of reception services to our guests and members. This is a pivotal role in driving member and customer experience as well as assisting in the smooth running of the daily operations. The ideal candidates will be warm and welcoming, highly conscientious, and exceptionally detail-oriented. 

PAY AND EMPLOYMENT TERMS  

SALARY: £26K pro rata 

BENEFITS: 

• Complimentary top tier membership (worth £279 per month) 
• Staff discount on F&B 

COMMITMENT: Part-time 

PAYMENT STRUCTURE: Paid monthly 

REPORTS TO: General Manager 

REQUIREMENTS 

• A deep passion for creating community, dreaming of a new way of being, and daring to innovate 
• Proven experience in a Front of House position, ideally in the hospitality, wellness, fitness, or private members' club sectors 
• A natural flair and charm for service with calm confidence and personality 
• The ability to interact and engage with a wide variety of people 
• Co-operative attitude towards the in-house and external facilitators, contributors, and the Shoreditch &Soul team 
• Exceptional communication skills, both verbal and written, with the ability to show empathy 

ROLE DESCRIPTION 

• Act as the face of Shoreditch &Soul, greeting guests and members with compassion and enthusiasm. Remain approachable and warm at all times, taking pride in all you do. 

• Responsible for opening and closing the Sanctuary, ensuring procedures are followed and the space is operational at the start and end of each day. Work with the cleaning team and volunteers to ensure areas are maintained throughout the day, including the changing rooms, sauna and integration room, retail, and reception areas. 

• Manage the booking platform 

• Work closely with the Programme Curator to gain a thorough understanding of the weekly programme, taking a vested interest in learning what each session entails and getting to know the facilitators. Possess the ability to confidently answer questions and provide further information on various practices where necessary. 

• When required, conduct tours of the space for prospective members and possess an in-depth understanding and knowledge of our spaces, facilitators, offerings, and membership tiers. Proactively sell memberships, upselling where possible. 

• Provide continuously excellent customer service to all members, learning the names of regulars, and making guests feel welcome. Deal with any customer queries in a timely and precise manner. 

• Check in every member and guest to their session. Scan and check tickets for ad-hoc events and workshops. 

• Be on hand to deal with ad-hoc building and maintenance issues that arise remaining calm and solutions focused in such situations. 

• Establish and maintain positive relationships with external suppliers and partners 

To apply, please send your CV and a cover letter by clicking Apply