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Join the British Museum in a pivotal role delivering exceptional customer service and protecting world-renowned Collections.
Overview
Salary £26084
Location Bloomsbury
Expires Expires at anytime
Organisation Summary
Join the British Museum, a custodian of world-renowned collections, as a part of its dedicated Visitor Services department. Get the unique opportunity to strengthen your skills in an environment that values equal opportunities and ensures a discrimination-free workplace.
Role Summary
- Play a key role in front of house services across the Information desk, Cloakroom, Ford Centre for Young Visitors, and more.
- Use exemplary customer service skills to provide an excellent welcome to visitors and encourage them to explore the Museum and enjoy a fulfilling experience.
- Uphold the safety and security of both our visitors and the Museum's Collection.
Role Requirements
- Prior experience in visitor services, preferably in a busy Museum or Gallery, commercial, tourism or cultural environment.
- Experience with ticketing/sales/membership systems and processes, including updating databases accurately.
- Ability to promote, advocate, or upsell services or products, and experience with cash handling.
Application Process Details
- All potential employees must adhere to the HMG Baseline Personnel Security Standard (BPSS) requirements.
The British Museum is seeking a Visitor Welcome Assistant to join our Visitor Services department. This is a unique opportunity to be part of a dedicated team that plays a vital role in delivering excellent customer service while ensuring the safety and security of both our visitors and the Museum's world-renowned Collection.
As a Visitor Welcome Assistant, you will be part of the team which looks after some of the busiest front of house services in the British Museum. Working across the site at the Information desk, Cloakroom, Ford Centre for Young Visitors, Ticket desk and Groups desk, your responsibility will be to use your customer service skills to provide an excellent welcome to all our visitors. Using your knowledge of the building, collections and the public programme, you will encourage visitors to explore the Museum and have a unique and fulfilling experience.
The ideal candidate will be an experienced visitor service professional and have experience of working in a busy Museum or Gallery, commercial, tourism or cultural environment. You should have knowledge and experience of using ticketing/sales/membership system and processes, with the skills to keep databases up to date and accurate. You should also have experience in promoting, advocating, or upselling services or products, and upselling and cash handling.
We offer a competitive benefits package, including membership of the civil service pension scheme, generous annual leave allowance, free entry to a wide range of museums and exhibitions, interest-free season ticket loan, professional and personal development opportunities, Employee Assistance Programme, and discounts on food and gift shop purchases.
The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) requirements for all staff. The British Museum is committed to equal opportunities and providing employees with a work environment free from discrimination and harassment, and we encourage applicants from all backgrounds.
