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Embark on a career of incredible adventures as a Product Manager at a leading, innovative travel organisation, Explore.
Overview
Salary
£70000 - £80000
Location
Toronto, Canada - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Organisation summary
Explore is a dynamic B Corp-certified adventure travel expert offering unforgettable, sustainable small group holidays across approximately 100 countries. Priding itself on its ethos of continual improvement, Explore is committed to creating extraordinary travel experiences while leaving a positive impact on the planet. wielding the Feefo Platinum Service Award, Explore places great emphasis on its people, customers and our planet.
Role Summary
- Develop and deliver sustainable, profitable itineraries that exceed customer expectations.
- Manage a diverse global portfolio of destinations, likely including Sicily, Sri Lanka, the Maldives, Turkey, and North America.
- Collaborate with regional Programme Managers to drive growth and ensure exceptional quality.
- Monitor feedback and continually innovate products to maintain market leadership.
Role Requirements
- Experience in travel product or operations role.
- extensive global travel experience.
- Knowledge of small group adventure market is desirable.
- Ability to negotiate rates with suppliers.
- Passion for sustainable travel and understanding its implications
- Superb written and verbal communication skills.
- Ability to adapt to different communication styles.
- Experience in improving quality of a portfolio of tours is beneficial.
- Willingness to travel overseas to visit suppliers.
Application Process Details
- This position is based in Toronto with 2 days per week office-based. Flexible working patterns will be considered (minimum 4 days per week).
- Applicants who are curious, quickly adaptable, confident in bringing new ideas to the table, strong negotiators and able to work to tight deadlines will be highly valued.
Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. Join us on our journey, creating extraordinary travel experiences for all. Sustainability has always been at the heart of what we do, as has the ethos of continual improvement. A trusted brand – B Corp certified and a Feefo Platinum Service Award holder, we pride ourselves on doing the right thing, by our people, our customers, and the planet. In a complicated world that's full of potential, we strive to be better than yesterday. We put people at the heart of everything we do and are proud of the extensive benefits we offer.
About the role: You will create our unforgettable worldwide adventures – be it a cultural holiday, a bucket-list trek, a cycle ride through the backroads of a little-known destination or an amazing family adventure. It’s the Product Manager’s role to develop and deliver sustainable, profitable itineraries which operate within our safety guidelines. You will be continually monitoring feedback and innovating your product, to ensure that Explore always offers market leading trips which exceed our customers’ expectations. You will look after a diverse global portfolio of destinations that is likely to include Sicily, Sri Lanka, the Maldives, Turkey and North America. You will manage this portfolio of tours and work with each of the regional Programme Managers to deliver growth and exceptional quality.
Job requirements: Experience of working in a travel product or travel operations role. Extensive global travel experience. Knowledge of the small group adventure market is desirable. Experience of negotiating rates with suppliers. A passion for sustainable travel, and a knowledge of what this means. Must be able to celebrate diversity and be able to build great relationships with global partners, whilst having high and fair expectations of them. Strong written and verbal communication skills and ability to adapt to different communication styles. Passionate about providing exceptional customer experiences. Experience of delivering quality improvements to a portfolio of tours would be beneficial. A growth mentality is essential. Curious and quick to adapt. Confident with bringing new ideas to the table. A strong negotiator and someone who gets things done. Experience of working to tight deadlines, under pressure. Excellent attention to detail. Able to travel overseas to visit suppliers.
Benefits: This role is based in Toronto with 2 days per week in the office. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).
