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Join Forest as a Support & Community Champion and contribute to creating greener cities.
Overview
Salary
No salary declared 😔
Location
Remote in the UK
Expires
Expires at anytime
Organisation Summary
Forest is London's leading shared ebike operator, renowned for its commitment to sustainability. Our mission is to bridge the gap between affordability and green commuting. We're rapidly growing, thanks to our innovative free ride policies funded by advertising revenue.
Role Summary
- Act as the primary point of contact for all customer queries and concerns.
- Have thoughtful and engaging interactions with customers via phone, email, and live chat.
- Be the voice of Forest to customers, sharing their feedback across the organization.
- Assist in tasks like identity verifications and support the Senior Support & Community Manager.
Role Requirements
- 1-2 years experience in a B2C customer service role.
- Excellent communication skills and technological aptitude.
- An independent worker who can also thrive in a team.
- Emotional intelligence and meticulous attention to detail.
Application Process Details
- Standout perks include free Forest bike rides (if you're in London), generous holiday allocations, private medical insurance, personal development budget, enhanced parental leave, and regular social events.
We're Forest, London's most sustainable shared ebike operator. Our mission is to help cities move greener by bridging the gap between affordability and sustainability. We use advertising revenue to offer all users up to 30 free minutes per ride and we're growing fast.
The role: As our Support & Community Champion, you'll be the eyes and ears of Forest, answering all their questions and resolving any issues via phone, email, or live chat. We aim for warm and bubbly conversations, avoiding robotic interactions. Your key responsibilities include being the voice of Forest to new and existing customers, collecting and sharing customer feedback, proactively reaching out to customers, completing background tasks such as identity verifications, and supporting the Senior Support & Community Manager with any ad-hoc tasks.
Job requirements: You should have 1-2 years of experience in a B2C customer service role, excellent communication skills, tech-savviness, and the ability to work independently or as part of a team. Emotional intelligence and attention to detail are crucial.
Benefits: You'll get free Forest bike rides if you're based in London, 25 days holiday plus bank holidays, private medical insurance, a health cash plan, an annual personal development budget, a day off on your birthday, enhanced parental leave, and regular social events.
Forest is an equal opportunities employer committed to diversity and inclusion. We do not accept any form of harassment, bias, or discrimination towards applicants and employees.
