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Join Forest, London's top sustainable ebike operator, as a Support & Community Champion and help create greener cities
Overview
Salary
No salary declared 😔
Location
Remote in the UK
Expires
Expires at anytime
Organisation summary
Forest is London's premier sustainable shared ebike operator with a mission to create greener cities. The company offers users free rides, financed through advertising revenue, and is experiencing rapid growth.
Role Summary
- Act as primary contact for users
- Keep customer interactions engaging and personalized
- Convey the Forest ethos and gather customer feedback
- Carry out tasks like identity verification and damage reporting
- Support Senior Support & Community Manager with varying tasks
Role Requirements
- 1-2 years' experience in B2C customer service
- Excellent communication skills and high emotional intelligence
- Tech-savviness and quick learning ability
- Independent work ethic, team player, and proactive problem-solver
Application Process Details
- N/A
We're Forest, London's most sustainable shared ebike operator. Our mission is to help cities move greener by bridging the gap between affordability and sustainability. We use advertising revenue to offer users up to 30 free minutes per ride, and we're growing fast.
The role: As our Support & Community Champion, you'll be the primary contact for our users, ensuring they have a top-notch experience. You'll handle inquiries and issues through phone, email, or live chat, and avoid robotic conversations to keep interactions warm and engaging. Your responsibilities include being the voice of Forest, collecting and sharing customer feedback, proactively reaching out to customers, completing background tasks like identity verifications and damage reports, and reporting any bugs. You'll also help shape our culture and support the Senior Support & Community Manager with ad-hoc tasks.
Job requirements: You should have 1-2 years of experience in a B2C customer service role, excellent communication skills, and high emotional intelligence. Being tech-savvy and able to learn new systems quickly is crucial. You should be able to work independently and as part of a team, and have a proactive approach to preventing problems.
Benefits: You'll get free Forest bike rides if you're based in London, 25 days of holiday plus bank holidays, private medical insurance, a health cash plan, an annual personal development budget, your birthday off, enhanced parental leave, and regular social events.
Forest is an equal opportunities employer committed to diversity and inclusion. We ensure a workplace free from discrimination and offer equal opportunities to all applicants.
