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Join Marshmallow as a Customer Service Agent and play an essential role in providing fair insurance to newcomers to the UK.
Overview
Salary No salary declared 😔
Location Budapest, Hungary
Expires Expires at anytime
At Marshmallow, our mission is to provide fair insurance pricing through innovative technology to individuals often overlooked by traditional financial services. We are seeking a Customer Service Agent (Live Chat) capable of delivering high-quality customer support in a dynamic environment.
Role Summary:
- Engage with customers via live chat and email
- Meet performance targets
- Collaborate with Underwriting, Claims, and Fraud teams
- Ensure compliance with FCA guidelines
Role Requirements:
- Passion for delivering exceptional service
- Adaptability and comfort with change
- Proactive problem-solving skills
- Openness to feedback and eager to grow
- Prior experience in a customer-facing role, especially online support
- Excellent written and verbal communication skills
Application Process Details:
- Flexi-office working
- Personal budgets for learning and development
- Mental wellbeing support
- A competitive bonus scheme
- Other benefits including a SZÉP card, sabbatical leave, a Medicover Blue package etc.
- Work 2-3 weekend days per month and occasional bank holidays in rotation
Marshmallow is a company that aims to provide fair insurance prices for people who move to the UK. We use technology to serve people that are often overlooked by financial services companies, solving important problems for people who need it most. We are proud of the culture we've created, pushing for progress every day and encouraging our team to take ownership of their work. We are looking for a Customer Service Agent (Live Chat) to join our team.
The role involves engaging with new and existing customers via live chat and email, ensuring a seamless experience in a fast-paced, ever-evolving environment. You will be expected to meet performance targets, identify customer pain points and suggest improvements, collaborate with teams such as Underwriting, Claims, and Fraud to optimise the customer journey, and ensure compliance with FCA guidelines in all customer interactions.
Job requirements include being passionate about delivering exceptional customer service, being adaptable and comfortable with change, being proactive in finding solutions, and being open to feedback and eager to grow within a feedback-driven company. Previous experience in a customer-facing role is desirable, particularly in online customer support. You should also have excellent written and verbal communication skills.
Benefits include flexi-office working, personal budgets for learning and development, mental wellbeing support, a competitive bonus scheme, a SZÉP card, sabbatical leave, a Medicover Blue package, an All You Can Move membership or Monthly BKK pass, and monthly team social budget, bi-weekly office lunches and office tea, coffee and snacks.
Please note that you will be required to work 2-3 weekend days per month (with a day off in lieu), 1-2 late shifts (6-9pm) per week, and occasional bank holidays (with a lieu day) as part of a rota. Internally, the job title used for this role will be Customer Happiness Executive.
