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Join Explore, an industry leader in adventure travel expertise, and make lifelong holiday experiences for customers
Overview
Salary
£26000
Location
Farnborough, Hampshire, United Kingdom - Hybrid
Expires
Expires at anytime
Explore is a champion in sustainable, small group adventure travel plans, offering unique experiences across 100 countries. We strive for responsible travel practices and aim to make a positive impact on local communities and wildlife. This role, based in Farnborough, Hampshire, puts you at the forefront of providing our customers with excellent service during their journey with us.
Role Summary:
- Manage bookings from confirmation through to departure
- Handle all post-sales queries and updates
- Ensure accurate information by liaising with product team and ground agents
Role Requirements:
- Prior experience in a customer service role
- Strong communication and organisational skills
- A keen eye for detail and quality
- A team player with a passion for overseas travel
Application Process Details:
- This role offers flexibility with 2 days per week in office
- Full time positioning with a monthly salary of £26,000 plus additional incentives
- Working hours include weekdays and occasional weekends
Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. Join us on our journey, creating extraordinary travel experiences for all. At the heart of all of this, is a passion to travel responsibly. We aim to always be welcomed back, for communities and cultures to benefit, and wildlife to flourish. In a complicated world that's full of potential, we strive to be better than yesterday. We put people at the heart of everything we do and are proud of the extensive benefits we offer.
The role: You will be responsible for providing exceptional customer service to our passengers right from the point of booking through to departure. This includes managing bookings from the point of confirmation right through to the departure date, effectively managing all post-sales queries and information, and liaising with product team and ground agents to ensure the correct information is present. Handling all updates and changes to bookings to deliver the ultimate holiday experience.
Job requirements: We are looking for candidates with previous experience in a customer service role (retail, hospitality, sales etc). Strong communication and interpersonal skills, effective planning, prioritising and organising of workload, accuracy, quality and attention to detail, and being a strong team player are essential. A love for overseas travel and holidays will be an advantage.
Benefits: This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week). Working hours include weekdays and 2 to 3 weekend days a month, usually in a in/off weekly pattern but this can be amended based on staffing levels. Salary: 26,000 + bonus + average of 150 - 250 per month of additional incentives.
