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Routing Intern

Byway

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Posted over 30 days ago...

Expired

Join Byway, a pioneering travel AI company, as a Routing Intern and contribute to improving flight-free travel experiences

Overview

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£27500

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London, UK - Hybrid

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Expires at anytime

Organisation summary

Byway is a revolutionary travel company specialised in flight-free holidays supported by Journey AI. Founded in March 2020, we're a certified B Corp on a mission to make flight-free travel a mainstream concept. We've facilitated over 10,000 travellers' unforgettable experiences so far, with rave reviews and strong year-on-year growth. Our breakthroughs have earned us spotlight in the media including the Guardian, BBC, and New York Times.

Role Summary

  • Responsible for processing and overseeing new bookings
  • Improves the routing of Byway trips
  • Assists in re-routing trips for customers when necessary
  • Books rail, ferry and boat tickets and accommodation
  • Provides feedback on problematic journeys and suggestions for better routes

Role Requirements

  • Able to efficiently book travel itineraries and maximise customer satisfaction
  • Experience in booking travel arrangements, including accommodation and overland transport
  • Good knowledge of European rail infrastructure
  • Strong understanding of Byway regions
  • Ability to work quickly and accurately under time pressure

Application Process Details

  • Apply with your CV and a short covering letter, focusing on the letter
  • We welcome applications from diverse backgrounds and are ready to accommodate specific situations

We're looking for a Routing Intern to process new bookings, oversee and improve the routing of Byway trips and to assist the re-routing of our trips for our customers where necessary. Our detail-orientated intern will be dedicated to delivering excellent trips, identifying and fixing sub-par trips at the time of booking and fixing major changes (e.g. due to disruption).

The Organisation - Why we are exciting We're not just another travel company – at Byway, we're pioneering 100% flight-free holidays with Journey AI, the world’s first tech for journey-based trips. We’re a certified B Corp committed to making flight-free travel mainstream. Since our inception in March 2020, we've booked 10,000 travellers onto unforgettable holidays, with 96% of five-star reviews. We’re growing 2x YoY and are regularly featured in the press, including the Guardian, BBC, and New York Times.

The Role - What the role entails In this role, you'll play a pivotal part in ensuring and improving the efficiency of booking processes while meeting the needs of our customers. You will be responsible for booking rail, ferry and boat tickets as well as accommodation promptly and accurately with appropriate customer-specific sleeping/seating arrangements and meal options. You will also provide feedback on problem journeys and recommendations for improved routes to our Concierge, Marketing, Product and Tech teams, contributing to increased deliverability, margin and customer satisfaction (NPS) over time.

Job Requirements - Any requirements mentioned We’re looking for somebody able to efficiently book travel itineraries and recognise opportunities to increase customer satisfaction through great routing. Experience, in a professional or personal setting, booking travel arrangements including accommodation and overland transport is required. Good knowledge of European rail infrastructure and a strong general understanding of Byway regions is also necessary. The ability to work quickly under time constraints without making mistakes is crucial.

Benefits - If any benefits are mentioned We offer £27,500 p.a. - London salary, but work from anywhere. Remote-first, flexible working: 20 days wherever: work when you like and where you like for most of the month - we’ll fund a day a week in a coworking space. 2 days together: join our team in the London office two days each month (a couple of exceptions per year is fine!). One cost-price Byway holiday per year and agency rates with Eurostar for you and your family/friends. An annual autumn Away Afternoon.

Application Details Please apply here with your CV and a short covering letter. We're more interested in your covering letter than your CV. We’re eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.

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