Operations Manager/Personal Assistant

Do you…

• Want to make a real difference in the world?

• Seek an ethical employer who values input from all?

• Love juggling tasks, keeping things organised, and supporting a visionary leader?

…then read on.

Hello, I’m James Brown, Co-Founder & CEO of Mobiloo CIC, a small non-profit social enterprise making a big difference.

We have a great opportunity for a fabulous Operations Manager / Personal Assistant — or as we like to call it, Head of Getting Things Done — to join our purpose-driven team.

The Essentials

• £17.50/hour

• 25–40 hours per week (flexible depending on the candidate)

• Flexible working hours

• GB-based, with preference for the South West

• Statutory holiday and pension contributions (or pro rata if freelance/contract)

Job Outline

Operations Management

• Taking and managing bookings by phone and email

• Using our CRM/booking system to manage customer relationships and event logistics

• Negotiating and providing quotes to enquirers

• Gathering and recording all necessary info ahead of events

• Invoicing and credit control (Xero)

• Allocating drivers/facilitators and other staff to events and vehicles

• Producing timesheets for drivers

• Assisting with marketing activities

• Updating our website

• Creating and editing simple graphic content using Canva or similar tools

Personal Assistant to CEO

• Supporting the CEO (who is visually impaired) with admin, formatting, and information access tasks

• Managing email and diary

• Assisting with sales proposals (we sell as well as hire out)

• Assisting with graphics work

• Assisting with fundraising

• Managing post

• Making travel arrangements

You

• Empathetic, inclusive, with a purpose-driven mindset

• Minimum of 5 years in a similar role

• Minimum of 2 years using Xero

• Fully proficient with Google Suite (Docs, Sheets, Calendar, etc.)

• Excellent written and verbal communication skills

• Passionate about inclusion and social justice

• Able to work independently and manage your own time

If you’re familiar with the Belbin Team Role methodology (you can find it online), the preferences we seek are:

Implementer, Completer Finisher, Monitor Evaluator, with Team Player and Coordinator next.

My own preferences are in the Plant, Resource Investigator, and Shaper roles.

Further Information

www.mobiloo.org.uk

You can also check out our www.facebook.com/mobiloouk, where you’ll see the kinds of events we attend: festivals, sporting fixtures, community events, weddings, parties, county shows, and more.

About Mobiloo

Mobiloo is not just a business; it is a mission, a movement, and a lifeline for those who would otherwise be excluded from cultural and creative experiences.

We’ve built something truly transformational. With recent legal developments requiring event organisers to prioritise accessibility, demand for our services is growing rapidly. Under the Equalities Act 2011 most of our customers are now legally required to provide accessible toilet and changing facilities at all its festivals. This marks a major shift in the industry—accessibility is no longer a ‘nice-to-have’; it’s a must-have.

Mobiloo was born out of lived experience and a refusal to accept exclusion as inevitable. As a Paralympic gold medalist and world record holder, I know what it takes to push beyond barriers and fight for equal opportunities. That winning mindset has driven Mobiloo through challenges, setbacks, and even a global pandemic. When COVID shut down the events industry, we faced an existential crisis. Many in our sector didn’t survive. But we adapted, restructured, and came back stronger—because what we do matters.

At the heart of Mobiloo is our team: people who work not for a paycheck, but for a purpose. Their dedication makes Mobiloo more than just a service—it’s a community, a passion, a commitment to real change.

“Working for Mobiloo has been utterly life-affirming. I’ve never had such a worthwhile and meaningful job, and the joy on the faces of those who use the facility is incredibly rewarding.”

– Mobiloo Driver

This is what we stand for:

Changing lives. Opening doors. Making the world more inclusive, one event at a time.

The next phase of our journey is about growth, impact, and ensuring that no one is left behind.

The world is starting to recognise what we’ve known from the beginning:

True accessibility isn’t optional—it’s a right.