Club Manager

Club Manager – ARC Club Stratford

Full-time | 40 hours per week | Monday to Friday, some weekend work on occasion

Salary: £35,000 p.a.

About ARC Club

ARC Club is a neighbourhood coworking space designed for the future of flexible work. We offer a welcoming, high-quality environment that supports both individuals and local communities. Founded in 2020, ARC is female-led, impact-driven, and on a mission to grow to 50 locations in 5 years.

ARC Club Vision + Purpose 

ARC’s mission is to scale a popular neighbourhood amenity that brings people together to nurture belonging and contribute to sustainable, local growth. Our core values that guide everything we do: 

Quality: ARC is a place of excellence, designed for purpose.

Inclusion: ARC is where everyone belongs, a friendly face in our neighbourhood.

Sustainable Growth: ARC is careful with resources in order to create long-term value. 

The Role

As Club Manager, you’ll lead the day-to-day running of our brand-new Stratford club. You’ll be responsible for delivering a brilliant member experience, managing a high-performing team, and driving membership and commercial growth.

We’re looking for someone who leads from the front—someone ready to take full ownership of the space, make it their own, and bring the ARC experience to life. You’ll motivate and inspire your team to hit sales targets, maximise member satisfaction, and create a vibrant, productive club environment. This is your opportunity to shape the club, build a strong local community, and play a key role in ARC’s growth.

This is a full-time role based in our new Stratford location.

What You’ll Do

Club Operations & Member Experience

• Oversee smooth daily operations and uphold ARC’s high standards
• Be the face of the club—warm, professional, and solutions-focused
• Maintain cleanliness, safety, and presentation throughout the space
• Respond to member feedback and ensure an excellent experience
• Be responsible for health + safety compliance and monitor member satisfaction

Business & Commercial Performance

• Deliver on membership, venue hire, and café sales targets
• Track and improve key metrics (NPS 60+, retention, referrals)
• Minimise member debt and manage financial performance
• Identify ways to improve operations and drive growth

Member Platform & Account Management

• Manage OfficeRnD for member accounts, invoicing, and comms
• Ensure accuracy and follow-up on overdue payments
• Train your team on the membership platform and maintain up-to-date info

Café Operations

• Manage café operations, stock, and service (barista training provided)
• Ensure high hygiene and service standards

Community & Membership Growth

• Build relationships with members, partners, and the local community
• Lead tours, events, and marketing efforts to grow the club
• Use Hubspot to track leads and support member acquisition

Leadership & Team Management

• Recruit, train, and manage a motivated team
• Set clear expectations and lead by example
• Foster a positive culture and ensure strong performance

What We’re Looking For

The below experience and skills are desirable but the most important quality is reliability and a willingness to learn, so if you are enthusiastic and want to work for a values led company, please apply regardless of whether you have the below experience or skills.

Experience (desirable not essential)

• Background in hospitality, coworking, or service industries
• Team leadership experience
• Familiarity with platforms like OfficeRnD and Hubspot
• Café/barista experience a plus

Skills & Traits

• Organised and able to manage multiple priorities with confidence and focus
• Strong and clear communicator with a problem-solving mindset
• A strong independent leader, with a willingness to learn
• A collaborative team player who listens to feedback but thrives independently
• Ambitious to progress as the company scales, proactive, and growth-minded

What We Offer

Perks & Benefits

• 28 days holiday (incl. bank holidays)
• Paid birthday off
• Friends/family day
• Office closure between Christmas & New Year
• 4-week sabbatical after 5 years
• Free ARC membership for a friend/family member
• Free use of space outside working hours
• BHSF health & wellbeing cashback plan
• Enrolment into the People’s Pension

Culture

• Supportive team and space to grow
• Real opportunity to shape ARC’s future
• Autonomy to drive local impact

Please note that shortlisting for interviews will begin the week commencing 28th April 2025, and we will not be in touch before this time.