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Exciting leadership opportunity at the world's leading museum of art and design, the V&A, during a time of technology transformation.
Overview
Salary
£78000
Location
Cromwell Road, London
Expires
Expires at anytime
The V&A museum, esteemed as the world's premier destination for art, design, and performance, boasts a collection of over 2.8 million objects and aims to share the splendors of the designed world with as wide an audience as possible. They're striving for expansion, increased relevancy, digital excellence, and diversified funding. Now, they're recruiting a seasoned Head of Service Delivery & Operations to steer day-to-day technology services across the Museum Group. This pivotal role involves managing Service Desk, End User Compute, Infrastructure & Platform Support, Visitor Technology, and core ITLT capabilities.
Role Summary:
- Lead daily operation of technology services across the V&A Museum Group.
- Manage a variety of tech divisions like Service Desk, End User Compute, Infrastructure and Platform Support, and Visitor Technology.
- Ensure operational excellence and support ongoing tech transformation.
- Optimize ServiceNow usage and develop ITIL v4 process maturity.
Role Requirements:
- Proven experience managing service delivery and operations in a large complex environment.
- Experience in the technology or museum sector is preferred.
- Leadership skills and the ability to drive ITIL v4 process maturity are essential.
The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance. Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience. We strive to make the V&A matter to more people and in that context we work to the following six strategic objectives: To create a world class visitor and learning experience across all V&A sites and collections. Focus and deepen the relevance of our collections to the UK creative and knowledge economy. Expand the V&A's international reach, reputation and impact. To operate with financial and organisational initiative and efficiency. Showcase the best of digital design and deliver an outstanding digital experience. Diversify and increase private and commercial funding sources.
The Role: We are seeking an experienced Head of Service Delivery & Operations to lead the day-to-day running of technology services across the V&A Museum Group. You will oversee Service Desk, End User Compute, Infrastructure & Platform Support, Visitor Technology (AV and interactive systems) and core ITLT capabilities. This is a pivotal leadership role ensuring operational excellence while supporting an ongoing technology transformation. You will drive ITIL v4 process maturity, optimize ServiceNow usage, and lead a high-performing team to deliver exceptional service across a multi-site operation.
Job Requirements: The ideal candidate should have proven experience in managing service delivery and operations in a large, complex environment, preferably within the technology or museum sector. Leadership skills and the ability to drive ITIL v4 process maturity are essential.
Benefits: Generous pension scheme, 29 days plus bank holidays, Flexible working, Tickets to V&A exhibitions, Subsidised staff canteen, 25% discount in V&A shops, Give as you earn scheme, Bicycle loan, Interest-free season ticket, Interest-free rental deposit loan, Free safety checks and small repairs to your bike with Doctor Bike, Wide range of training and professional development opportunities, Employee Assistance Programme, Staff diversity networks.
