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Join Mind as a Supporter Care Coordinator and contribute to a brilliant supporter experience by demonstrating commitment and consistency.
Overview
Salary £30293 - £35570
Location Stratford - London, UK - Hybrid
Expires Expires at anytime
Mind, an organization focused on mental health advocacy, is recruiting for a committed and empathetic Supporter Care Coordinator.
Organisation Summary
At Mind, we strive to make every supporter's experience second to none through our Supporter Care Team. Our goal is to leave our supporters feeling valued and encouraged to continue their support.
Role Summary
- Work closely with fellow coordinators and the Supporter Donations team to deliver a consistently engaging experience.
- Respond to and log incoming enquiries from existing and prospective supporters in a timely and effective manner.
- Maintain a professional and empathetic approach, providing approved information to individuals affected by mental health.
Role Requirements
- Excellent customer service skills.
- Ability to adhere to agreed procedures and standards.
- Possess a deep understanding of Mind's values and tone of voice.
- Capability to manage interactions with sensitivity and empathy.
Application Process Details
Travel may be required for meetings across England and Wales, which may occasionally necessitate working unsociable hours or overnight stays. Mind is an equal opportunities employer and encourages applications from all candidates regardless of age, disability, gender, race, religion, or sexual orientation.
We are recruiting for a Supporter Care Coordinator to join our team at Mind. Mind's Supporter Care team plays a vital role in ensuring that we deliver an outstanding customer service to supporters and the general public guaranteeing that their experience of Mind is second to none, leaving our supporters feeling valued and committed to ongoing support.
The role entails working closely within the team of coordinators, directly delivering the team's vision of “Inspiring our supporters and each other in a manner that's effortless, consistent, and engaging”. You will also work closely with the Supporter Donations team, sharing knowledge and processes to ensure an efficient supporter experience is delivered.
Job requirements include delivering an excellent supporter experience in line with Mind's values and tone of voice, with supporter satisfaction being the desired outcome for all interactions. Responding to, and logging, all incoming enquiries from supporters and prospective supporters (phone, mail, and online) within agreed timescales and in line with agreed briefs and procedures to the required standard. Managing interactions with people who have been affected by mental health professionally and empathetically, providing them with the approved health information where possible ecessary.
Benefits include flexible working, wellbeing, holiday and leave, family friendly, training and development, financial security.
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note that the role may require travel to meetings in England and Wales, which may require the need to work unsociable hours g. attending evening or weekend meetings or for overnight stay.
