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Exceptional career opportunity at the globally renowned British Museum heading visitor services and security activities for a transformational project
Overview
Salary £75185
Location Bloomsbury
Expires Expires at anytime
Organisation summary
Home to the world's most remarkable collection, the British Museum is embarking on one of the largest redevelopment projects globally. This project aims not only to physically transform the facility but also to intellectually reinvent how the museum displays its collection. The ambitious plan includes a new visitor welcome experience slated for summer 2026.
Role Summary
- Develop a visitor experiences strategy that delivers top-tier visitor satisfaction.
- You will be positioned at the helm of both the visitor services and security teams, ensuring a safe, secure, and outstanding visitor experience.
- Maintain awareness of any external security threats to the museum, communicating with external security services as needed.
Role Requirements
- Proven leadership skills with a collaborative and inclusive leadership style.
- Senior management experience in a customer-facing role, and the knack for leading, inspiring and motivating diverse teams.
- A sturdy, flexible approach when faced with challenges and resource constraints.
Application Process Details
For more on this role, please refer to the job description. Any additional application support needs can be directed to bmrecruit@britishmuseum.org.
The British Museum is seeking an exceptional professional to oversee all visitor services and security activities and provide strong leadership and culture change.
The Organisation: The British Museum’s collection is the most remarkable in the world. We are embarking on our Western Range project – one of the biggest museum redevelopment projects anywhere in the world. This physical transformation is in the service of an intellectual transformation. We are rethinking how we display our collection – the most holistic and ambitious redisplay in the Museum’s history. We are also designing a new visitor welcome experience that will open in summer 2026.
The Role: You will be responsible for developing a visitor experiences strategy to embed a visitor centric culture which delivers brilliant visitor experience, whilst keeping visitors, colleagues, the collection and building safe and secure. You will lead the visitor services and security teams to deliver excellent visitor experience, and a safe and secure provision. You will maintain a clear understanding of the security threats to the Museum, liaising with the external security services as necessary.
Job Requirements: You will be an inspirational, inclusive and collaborative leader with senior management experience in a similar role in a customer-facing industry, and the ability to successfully lead and motivate diverse teams. You will have achieved outstanding results and be able to demonstrate a resourceful and flexible approach when faced with obstacles.
Benefits: The Museum offers a competitive benefits package including: Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and plus bank holidays. Membership of the civil service defined benefit pension scheme. Free entry to a wide range of museums and exhibitions. Participation in private and public Museum activities. Interest-free travel, bicycle, and rental deposit loans. Professional and personal development opportunities. Employee Assistance Programme. Discounts on food and gift shop purchases.
Application Details: For more information about this role, please see the job description. If you have any additional needs that we should be aware of in order to support you with your application, please provide details to [email removed - click apply for more details].
Additional Information: We have a legal responsibility to ensure that employees have the right to work in the UK. If you currently do not hold the right to work in the UK, we can only sponsor a limited number of roles that meet eligibility criteria. The British Museum is committed to promoting equality of opportunity for all employees and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture.
