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Shape the future of a world-class visitor experience at the brand new V&A East Museum
Overview
Salary
£43000
Location
Queen Elizabeth Olympic Park, Stratford, London
Expires
Expires at anytime
Organisation summary
The V&A is a world leader in art and design, home to a staggering 2.8 million permanent collection items spanning 5,000 years of human creativity. As the UK's national custodian of collections in architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art, theatre, and performance, its influence is unparalleled.
Role Summary
- Contribute to the creation and delivery of a top-tier Front of House operation at V&A East Museum.
- Oversee various commercial operations including catering, retail, membership, and ticketing.
- Manage opening complexities, maintaining a solution-based, agile approach.
Role Requirements
- Positive and proactive Manager who uses their forward-thinking approach to empower teams and uphold the museum's high operational standards.
- Commitment to providing an accessible visitor experience is essential.
The Role This is an opportunity for an ambitious operations manager to play a pivotal part in creating and delivering a world class front of house operation at V&A East Museum. The Senior Operations Manager (V&A East Museum) will help to deliver and lead a world-class visitor experience; understanding the complexities and unique challenges of opening a new building whilst maintaining a solution focussed, positive and agile mind set. This role will also be of integral support for commercial areas of operation including catering, retail, membership and ticketing.
The Organisation The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.
Job Requirements We are looking for a forward-thinking, collaborative and solution-focused Senior Manager who will empower their team and colleagues to realise and uphold the ambitions of V&A East Museum, maintaining the highest operational standards and foregrounding our accessible visitor experience for the opening in 2026 and beyond.
Benefits Generous pension scheme, 29 days plus bank holidays, Flexible working, Tickets to V&A exhibitions, Subsidised staff canteen, 25% discount in V&A shops, Give as you earn scheme, Bicycle loan, Interest-free season ticket, Interest-free rental deposit loan, Free safety checks and small repairs to your bike with Doctor Bike, Wide range of training and professional development opportunities, Employee Assistance Programme, Staff diversity networks.
