Community Manager

The Sandbox Operations Executive is all about enhancing the community experience. Your role is to ensure that every Sandbox location you’re responsible for is the best version of itself.

You will ensure that all our members have the best possible experience and that our spaces exceed expectations.

You will play a pivotal role in creating a sense of community across our locations by bringing people together through a calendar of events.

You will need to listen to the community and work with the Buildings Manager to ensure any necessary changes and improvements are made quickly and efficiently.

You will be the person on the ground, ensuring our spaces are the best they can be, giving our teams every reason to stay at Sandbox, even when they can afford a higher price tag.

What we’re looking for

You are a self-motivated individual with a strong team spirit, always eager to collaborate and contribute to the success of those around you. As a people person, you excel in building relationships and fostering a positive work environment. You have a natural drive to improve the business, constantly seeking out opportunities to enhance processes and outcomes.

Community

• Create a welcoming community environment for our members and guests (and sometimes their pets!) by warmly greeting all who enter our spaces.
• Contribute to the events calendar by leading the execution of interesting and varied community events, and gathering feedback to refine and improve future events.
• Make members and guests feel known and cared for by proactively learning their names, answering their questions, and addressing their needs or concerns.
• Gather feedback from our members and use this data to ensure we are constantly improving our service and spaces.
• Book and conduct inductions for new tenants to ensure they feel settled and welcomed into the spaces.
• Cover front-of-house services during the building’s set business hours and serve as an on-site point of contact for members and the wider Sandbox team.

Building Operations

• Build and refine systems and processes to better suit the needs of the locations that you are responsible for and the members using those spaces.
• Organise and conduct tours for new members, including following up with pricing and any additional information they require.
• You are responsible for the budgets of the locations you oversee, including events, consumables, cleaning, and coffee.
• Develop and refine the operational handbook for the buildings under your management.
• Learn and be able to explain Sandbox policies, procedures, and compliance requirements for the buildings you manage.
• Liaise with the Buildings Manager and wider operations team to ensure the building is compliant and adheres to all health and safety requirements.
• Monitor the overall environment of our spaces (appearance, cleanliness, and ambiance) and seek to improve it whenever possible.
• Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed.

Maintenance

• Conduct floor walks at all locations you are responsible for to ensure the building is fully functional, resolving issues immediately where possible.
• Monitor the cleaners' work daily and report any issues to the Buildings Manager.
• Hold weekly meetings with the Buildings Manager to highlight and address cleaning issues and general building observations.
• Log all maintenance issues following the agreed format.
• Work with the Buildings Manager to plan and resolve any maintenance issues quickly and efficiently, being responsible for this process either internally or with third-party contractors.
• Help replenish the building amenities, ensuring kitchens and bathrooms are restocked throughout the day.
• Complete weekly stock takes and present the findings to the Buildings Manager.
• Assess our consumables to ensure we are using the most cost-effective products.
• Monitor the cleaners' work daily and report any issues to the Buildings Manager.

Experience required

• 2+ years of experience in a customer-facing and/or operations role.
• Full competency in the G-suite.
• Strong written and verbal communication skills.
• Full UK Driving Licence and comfortable driving in London.
• Sales experience is a plus.

Compensation & Benefits

Start Date: 1st June 2025

Base Pay: £27,000 - £33,000 (Experience depending)

Benefits:

• Unlimited holiday
• 10% Discretionary bonus per year
• Private health insurance