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Join the Battersea team at Brands Hatch and make a difference in the lives of dogs and cats with a customer service role focused on rehoming
Overview
Salary £25210
Location Brands Hatch, UK
Expires Expires at anytime
Organisation Summary
Battersea is a charity dedicated to providing love and care to dogs and cats in need, with the ultimate goal of rehoming these animals. Operating through a diverse range of services, Battersea strives to never turn a distressed animal away, embracing their unique personalities and quirks. This is an opportunity to join the Brands Hatch centre team, playing a crucial customer service role.
Role Summary
- Customer service to both internal and external Battersea customers
- Undertaking basic rehoming duties
- Supporting the rehoming function of the Brands Hatch dog and cat rehoming teams
Role Requirements
- Experience in a demanding customer service environment
- Experience receiving or responding to customer feedback
- Able to manage emotive situations with tact, diplomacy, and empathy
Application Process Details
- Click the 'apply' button below before the listed closing date
- Applications may close early if a high volume is received
- Adjustments for disability can be requested at application or interview stages
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
We are looking for someone to join our Customer Service Team at our Brands Hatch centre to provide the highest level of customer service to both internal and external Battersea customers at all times, promoting the values and work of the organisation in addition to undertaking basic rehoming duties and supporting the rehoming function of the Brands Hatch dog and cat rehoming teams.
The ideal candidate for this role would have significant experience of working within a demanding customer service environment and experience of receiving or responding to customer feedback, with the ability to handle emotive situations with tact, diplomacy, and empathy.
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include: 28 days of annual leave (plus 8 days paid public holidays) per year for full time employees (pro-rated for part-time employees), discounted gym memberships and cycle to work schemes, Employee Assistance Programme and access to Wellbeing Resources, generous pension contributions – up to 10% employer contribution, free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all. As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
Closing date: 12th May 2025 Interview date(s): 20th May 2025 To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
