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Join the Wellcome Trust, a global charitable foundation, as an IT Service Delivery Manager, shaping digital innovations for health advancements.
Overview
Salary £67600
Location London, UK - Hybrid
Nomad Friendly? 
Expires Expires at anytime
The Wellcome Trust is a worldwide philanthropic foundation committed to improving global health by financing science, advocating policy, and building partnerships. With plans to invest £16bn in the next decade, we aim to conduct new discoveries in life, health, and wellbeing while tackling mental health, infectious disease, and climate issues.
Role Summary:
- You will be the Service Delivery Manager for D&T, managing a team of 8 analysts while enhancing our IT services.
- This involves overseeing operations of the IT service desk, managing IT service management processes and systems.
Role Requirements:
- Technical expertise and business acumen, with a customer-focused attitude.
- Communication and influencing skills to engage and align with stakeholders.
- Experience in advancing service organization and previous usage of ServiceNow platforms.
Application Process Details:
- Submit your CV and complete our brief application. Interviews will take place in the week commencing June 9, 2025.
- For further details, visit our website or contact us at jobs@wellcome.org.
The Wellcome Trust is a global charitable foundation. We improve health for everyone by funding science, leading policy and advocacy campaigns, and building partnerships. We plan to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health.
We are looking for an IT Service Delivery to join our team based out of our offices on Euston Road, London. You will be leading the Digital and Technology Service Desk within the Technology reporting to Associate Director - Technology. As the Service Delivery Manager for D&T, you will be responsible for supporting and enhancing our IT services. Your role includes managing the team of 8 analysts, improving service delivery, overseeing IT service desk operations, and handling IT service management processes and systems.
We are looking for someone who: Possesses technical knowledge and business acumen with experience in driving digital innovation and business metrics with a customer-focused approach. Exhibits strong communication skills with the ability to engage, influence, and inspire partners and stakeholders to foster collaboration and alignment. Experience in maturing service organizations. Previous experience with ServiceNow platforms.
To apply please upload your current CV and complete our short application. Interview dates: W/C June 9 2025. You can view the full job description on our website. You can read more about the benefits we offer our employees on our website.
Our Hybrid Way of Working: We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best. At Wellcome we have a hybrid way of working which is 3 days in our Euston Road offices (Tuesday, Wednesday and Thursday) with the remaining 2 days working either remotely or in the office.
Diversity and Inclusion is at the heart of everything we do. Diversity and Inclusion is a priority at Wellcome. We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition. Please visit our website for more information on adjustments and accessibility, or contact us at [email removed - click apply for more details].
