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Join Forest, London's greenest ebike operator, and be the voice for a sustainable and affordable transportation solution
Overview
Salary No salary declared 😔
Location London, UK - Fully Remote
Expires Expires at anytime
Forest is a shared ebike operator in London, known for its unique tree-shaped bikes and focus on sustainability. It's an exciting opportunity to join a greener movement that bridges the gap between affordability and sustainability; all thanks to an innovative model based on advertising revenues. As part of team Forest, you will:
- Communicate with new and existing customers via email, phone, and live chat
- Collect and share valuable customer feedback for continuous improvements
- Proactively reach out to customers needing support during their journey
- Maintain operational efficiency by handling background tasks such as identity verification, damage reports, and ending abandoned rides
- Support the Head of Support & Community with ad-hoc tasks and promptly flag bugs to the relevant team
To be successful in this role, you will need:
- 1-2 years of experience (this is an entry-level role)
- Eagerness to learn and kick-start your career
- Excellent written and verbal communication skills
- Proactivity and technical savviness
- Ability to work independently and as part of a team
- Adaptability and well-organized nature
- Emotional intelligence and impeccable attention to detail
As a Forest team member, you'll enjoy a range of benefits including free Forest bike rides (if based in London), 25 days holiday plus bank holidays, a health insurance cashplan, an annual personal development budget, and enhanced parental leave. Not to mention, regular social gatherings to keep the team spirit alive. Forest is committed to providing an inclusive and harassment-free work environment where all employees and applicants are treated with respect and equality.
We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most sustainable shared ebike operator. We bridge the gap between affordability and sustainability, using advertising revenue to offer all users 10 minutes of free cycling every day. Our mission is to help cities move greener—and we’re growing fast.
The role entails being the voice of Forest to new and existing customers via email, phone call, and live chat. You will be collecting and sharing customer feedback & insights with the rest of the team for potential improvements to our operations, product, and technology. You will also be proactively reaching out to customers who may require support by analysing live journeys. Other tasks include completing background tasks such as identify verifications, damage reports, ending abandoned rides and other tasks. You will be supporting the Head of Support & Community with any ad-hoc tasks and reporting and flagging any bugs immediately to the correct team.
Job requirements include having 1-2 years of experience (this is an entry-level role) and being eager to learn and kick-start your career. You should be an excellent communicator both written and verbal, proactive, tech savvy, able to work independently as well as part of a team and can adapt quickly to any situation. You should have great emotional intelligence, impeccable attention to detail and be well-organised.
Benefits include free Forest bike rides if you’re based in London, 25 days holiday + bank holidays, health insurance cashplan, annual personal development budget, birthday off, enhanced parental leave and regular socials.
Forest is an equal opportunities employer. We invest in diversity, assure equality and promote expression. We do not accept any form of harassment, bias or discrimination towards applicants and employees.
