Senior Income Reconciliation Officer

The V&A is the world's leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience. We strive to make the V&A matter to more people and in that context we work to the following six strategic objectives: To create a world class visitor and learning experience across all V&A sites and collections. Focus and deepen the relevance of our collections to the UK creative and knowledge economy. Expand the V&A's international reach, reputation and impact. To operate with financial and organisational initiative and efficiency. Showcase the best of digital design and deliver an outstanding digital experience. Diversify and increase private and commercial funding sources.

The Role: This role is responsible for the accurate and timely reconciliation of daily income transactions across multiple systems including Galaxy, CRM, Business Central, and Learn World. It involves preparing and posting payment journals for various bank accounts, managing regular and ad hoc membership-related transactions, and investigating discrepancies between system data and bank receipts. Daily preparation and reconciliation of transactions through Galaxy (exhibitions, membership events, Group Sales on Web, V&A Academy etc), CRM (memberships including patrons, grants etc), BC (bricks & mortar retail, ecommerce etc) & Learn World to income received in the bank via credit cards (Adyen, Paypal, Verifone) and direct settlement within finance system (Business Central). Prepare monthly sales invoice to transfer membership sales made through shop (VAE) to (VAM) Lead weekly meetings with relevant key stakeholders (Assistant Group Accountant, Ticketing Team, Contact Centre, Membership & Development teams and the Cash Processing Manager) to understand and resolve any discrepancies. Support the interim and final audit processes and assist with monthly bank reconciliations, working closely with the Finance Operations Manager to resolve reconciling items.

Benefits: Generous pension scheme, 29 days plus bank holidays, Flexible working, Tickets to V&A exhibitions, Subsidised staff canteen, 25% discount in V&A shops, Give as you earn scheme, Bicycle loan, Interest-free season ticket, Interest-free rental deposit loan, Free safety checks and small repairs to your bike with Doctor Bike, Wide range of training and professional development opportunities, Employee Assistance Programme, Staff diversity networks.

ED&I at The V&A: At the V&A, we are committed to equality, diversity and inclusion (EDI) for all and strive to go above and beyond public duty placed upon us by the Equality Act 2010. As such, we are delighted to share that we are a Disability Confident Employer Level 2. The V&A makes the following commitments to all applications: The Disability Confident Employer scheme offers guaranteed interviews – Interviewing applicants with a disability who successfully evidence the essential criteria on a person specification and consider them on their abilities; Providing an inclusive and accessible recruitment process. Making reasonable adjustments during the recruitment process so disabled job applicants have the best opportunity to demonstrate that they can do the job. Supporting employees and adjustments during employment.