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Join Coursera, a world-class online learning platform, and contribute to their mission of extending high-quality education to all
Overview
Salary No salary declared 😔
Location India
Nomad Friendly? 
Expires Expires at anytime
Organisation Summary
Founded in 2012, Coursera is on a mission to provide universal access to superior learning opportunities. It now has 175 million registered learners and is a trusted partner to over 350 universities and industry leaders. Coursera offers a wide array of content and credentials, from courses and specializations to professional certificates and degrees. COVID-19 has brought a significant shift towards online learning and virtual collaboration, making it an exciting time to join Coursera's mission of transforming lives through education.
Role Summary
As a Senior Product Researcher, you will engage in gathering learner & partner insights and translating them into actionable recommendations that can help Coursera improve its platform. Your work will influence everything from micro-interactions to strategic product roadmaps. Designing and conducting user research and delivering actionable insights to guide product decisions will form key segments of your role.
Role Requirements
You will need:
- 5+ years of experience leading user research projects
- Proficiency in a wide range of qualitative and quantitative UX Research methods
- Fluent English skills
- Experience with B2B and SaaS products, especially in solving for admin workflows, provisioning, integrations, and reporting needs (preferred)
- Experience in conducting product research on complex, cross-system experiences (preferred)
- Excellent communication and presentation skills, and the ability to manage ambiguity and self-start
Application Process Details
The process involves virtual interviews and onboarding. A reasonable accommodation will be provided to individuals with disability, to go through any part of the application process.
Coursera was launched in 2012 by Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 175 million registered learners as of March 31, 2025. Coursera partners with over 350 leading universities and industry leaders to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations enable instructors to deliver scalable, personalized, and verified learning experiences to their learners. Institutions worldwide rely on Coursera to upskill and reskill their employees, citizens, and students in high-demand fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.
Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.
At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration.
Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.
Job Overview:
The Product Research team plays a vital role in Coursera’s success. Our tight-knit team is responsible for gathering learner & partner insights and translating them into actionable recommendations that help Coursera achieve a seamless experience across its platform. As a product researcher, your work will influence everything from improving micro-interactions to defining strategic product roadmaps. We are looking for a Senior Product Researcher to join our team and lead product research for our Enterprise division.
Responsibilities:
- Design and conduct user research across all stages of the product development cycle using a wide variety of qualitative and quantitative methods
- Deliver actionable and compelling insights into user needs and product performance to guide product decisions, tactical and strategic
- Formulate a research agenda that connects research to business goals, such as activation, adoption, and retention, ensuring insights lead to a clear and measurable impact.
- Partners with customer success, implementation managers, and marketing to surface insights that influence both product development and go-to-market strategy.
- Collaborate closely with data science to shape research questions, align on instrumentation, and connect qualitative insights with behavioral data to tell a holistic story.
Basic Qualifications:
- 5+ years of experience leading user research projects with demonstrated impact
- Mastery of a wide range of qualitative and quantitative UX Research methods, with a strong research portfolio demonstrating past work experience and deliverables
- Fluent in English, written and spoken
Preferred Qualifications:
- Experience with B2B and SaaS products, especially in solving for admin workflows, provisioning, integrations, and reporting needs.
- Experience conducting product research on complex, cross-system experiences that span both off-platform and on-platform environments
- Excellent communication and presentation skills, with the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
- Excellent problem-solving skills, with demonstrated ability to manage ambiguity and self-start
If this opportunity interests you, you might like these courses on Coursera:
- User Experience: Research & Prototyping (Part of UCSD Interaction Design Specialization)
- Innovation through Design
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