Volunteer Digital Officer to improve our tech environment

What will you be doing?

Customer Queries: Record, escalate, and resolve queries related to our website, Click Up, eForms, SharePoint, and other key products. Content Management: Use content management systems to create, review, and update online content based on user research, testing, feedback, and analytics. Website Management: Oversee the management of our website (Wix), including updates and maintenance. eForms: Build internal apps and processes for management of the organisation, in particular, monitoring and evaluating. Power Automate: Support and optimise processes through workflow automation. Collaboration: Work with subject matter experts to ensure the accuracy, relevance, and timeliness of digital content. Maintenance: Perform regular site maintenance, including link-checking, accessibility checks, site reliability, archiving, and audience usage analysis. Technology Awareness: Stay informed about technology advancements and make recommendations to enhance our digital offerings. Compliance: Work within legislative frameworks and adhere to our Equal Opportunities, Health & Safety, and other relevant standards.

What are we looking for?

Basic Technical Skills:

Familiarity with content management systems (e.g., Wix). Basic understanding of workflow automation tools (e.g., Power Automate). Experience with collaboration tools (e.g., ClickUp, SharePoint).

Problem-Solving:

Ability to troubleshoot and resolve technical issues. Analytical skills to evaluate and improve digital processes.

Attention to Detail:

Ensuring accuracy and relevance of digital content. Performing regular site maintenance and checks.

What difference will you make?

As the Digital Officer in a charity with minimal tech processes can this role will significantly boost efficiency by automating tasks and centralising information. Improved communication and data management leading to better decision-making and stakeholder engagement. Regular website updates ensure a user-friendly experience, while compliance with standards and robust security measures protect the charity. Staying current with technology advancements enhances operations and outreach. Overall, this role increases productivity, impact, and strengthens relationships with donors, volunteers, and beneficiaries, making the organisation more effective and resilient.