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Join Runna, an innovative, fast-growing training platform for runners, as a CX Content & AI Knowledge Specialist amid rapid expansion and impact following acquisition by Strava.
Overview
Salary
£35000 - £40000
Location
London, UK - Hybrid
Expires
Expires at anytime
Runna is leading the way in transforming everyday runners into exceptional athletes through an app that offers high-level training, coaching, and community support. The company’s rapid growth, marked by recent recognitions and substantial funding, hints at an exciting future accelerated by its acquisition by Strava.
Role Summary:
- Manage the Help Centre and Customer Experience team's knowledge processes
- Own the App & FAQ section of the Help Centre
- Ensure information architecture and article quality
- Maintain content that aids customer self-service
- Implement governance to keep content accurate and make knowledge AI-ready
Role Requirements:
- At least 2 years of experience in a CX/Support Ops/Content role with 1+ year focused on knowledge management
- Experience with knowledge base tools like Intercom, Zendesk, or Guru
- Strong content design skills and a structured, detail-oriented mindset
Application Process Details:
- Recruiter screening
- An assessment
- Final round of onsite interviews
At Runna, we are dedicated to becoming the leading global training platform for runners. We aim to transform everyday runners into exceptional athletes through our innovative app, which offers world-class training, coaching, and community support. Our rapid growth is fueled by recent achievements, including a $6.5M funding round and recognition as a finalist for the iPhone app of the year by Apple. Following our acquisition by Strava, we are poised for even greater expansion and impact.
The Role: You will be joining as a CX Content & AI Knowledge Specialist, responsible for managing our Help Centre and the knowledge processes within the Customer Experience team. Your main tasks will include owning the App & FAQ section of the Help Centre, ensuring information architecture and article quality, and maintaining content that aids customer self-service. Additionally, you will implement governance to keep content accurate and make our knowledge AI-ready.
Job Requirements: Candidates should have at least 2 years of experience in a CX/Support Ops/Content role, with a minimum of 1 year focused on knowledge management. Experience with knowledge base tools like Intercom, Zendesk, or Guru is essential. Strong content design skills and a structured, detail-oriented mindset are crucial for this role.
Benefits: We offer a competitive salary of £35,000 - £40,000 per year, equity options, and a comprehensive benefits package. Benefits include flexible working conditions, 25 days of holiday plus bank holidays, subscriptions to Runna x Strava, a Headspace membership, annual allowances for gear and gym, private health insurance, and fertility support among others.
Applications Details: Our interview process is designed to be straightforward and includes a recruiter screen, an assessment, and final round onsite interviews. We are committed to accommodating all candidates to ensure you can showcase your best self during the process.
