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Join the rapidly growing Runna, a global training platform for runners, as a Technical Support Associate amidst recent achievements and significant expansion.
Overview
Salary
£29500 - £31500
Location
London, UK - Hybrid
Expires
Expires at anytime
Organisation summary
Runna is a leading global training platform, committed to offering runners an outstanding app for world-class training, coaching, and community support. With recent achievements including a $6.5M funding round and becoming a finalist for the iPhone app of the year, Runna's growth is accelerating. Further success is expected from the company's recent acquisition by Strava.
Role Summary
- Work as part of the Technical Support team, addressing complex technical inquiries and troubleshooting app issues.
- Collaborate with the Customer Experience team to ensure the most challenging issues are escalated to the Tech Team.
- Deliver an exceptional user experience.
Role Requirements
- Prior experience in customer-facing roles.
- Strong communication and excellent organizational abilities.
- A problem-solving mindset.
- Familiarity with tools like Intercom, Jira, Slack, Notion, and Google Workspace.
- Basic coding knowledge (not mandatory).
Application Process Details
- The process includes an introductory chat, a take-home task, and a couple of video call interviews.
- We aim to offer a straightforward and enjoyable interview process, accommodating all applicants and personal commitments during the process.
At Runna, we are dedicated to becoming the leading global training platform for runners. We aim to help everyday runners excel by providing an exceptional app that offers world-class training, coaching, and community support. Our rapid growth is fueled by recent achievements, including a $6.5M funding round and recognition from Apple as a finalist for the iPhone app of the year. With the recent acquisition by Strava, we are poised for even greater success and are looking for talented individuals to join our journey.
The role: As a Technical Support Associate, you will be part of our Technical Support team, addressing the more complex technical inquiries and troubleshooting app issues. You will work closely with the Customer Experience team to ensure that only the most challenging problems are escalated to the Tech Team. This role is ideal for someone who enjoys solving problems, is passionate about fitness, and is committed to providing outstanding user experiences.
Job requirements: We are looking for candidates with experience in customer-facing roles, such as customer support or technical assistance. You should have strong communication skills, excellent organizational abilities, and a problem-solving mindset. Familiarity with tools like Intercom, Jira, Slack, Notion, and Google Workspace is beneficial, and basic coding knowledge is a plus but not required.
Benefits: We offer a competitive salary of £33,000, participation in Strava's stock programs, and a comprehensive benefits package. This includes flexible working arrangements, 25 days of holiday plus bank holidays, free subscriptions to Runna & Strava, a Headspace membership, annual allowances for gear and gym memberships, private health insurance, and fertility support among other benefits.
Applications details: Our interview process is designed to be straightforward and enjoyable, consisting of an introductory chat, a take-home task, and a couple of video call interviews. We strive to accommodate all applicants throughout the process, ensuring accessibility and consideration of personal commitments.
