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Join Samaritans as a STEP Relationship and Delivery Officer, and be part of an exciting process of expanding our impactful training and engagement programmes.
Overview
Salary
£28500
Location
Ewell, Surrey - Hybrid
Expires
Expires at anytime
About Samaritans and STEP
Samaritans is an acclaimed organisation offering emotional support services. Our Training and Engagement Programmes (STEP) offers valuable training solutions to organisations, drawing from Samaritans' extensive expertise. The initiative includes a diverse range of services from eLearning to workshops on vital topics such as emotional support and suicide prevention.
Role Summary
- Managing customer relationships and providing stellar support to ensure satisfaction and retention.
- Driving income growth by guiding customers through their journey with us.
- Coordinating and ensuring smooth delivery of training courses.
- Supporting the STEP team in meeting income targets with a customer-centric approach.
- Handling administrative tasks such as data inputting and reporting.
Role Requirements
- Prior experience as an Administrator in a customer-facing role.
- Experience in sales and event or training courses coordination.
- Ability to manage and prioritize tasks efficiently.
- Proficient IT skills.
Application Process Details
To apply, visit our careers website as detailed in our recruitment brochure where you will find more about Samaritans, our values, benefits, and the application process. We actively encourage applications from candidates who are disabled, belonging to racialised minority groups or identify as LGBTQ+, as they are currently under-represented in our organisation.
Samaritans is looking for a STEP (Samaritans Training & Engagement Programmes) Relationship and Delivery Officer to join our Business Development team. This vital role supports our Samaritans Training and Engagement Programmes (STEP) by guiding customers through their sales journey, coordinating training course bookings, and ensuring seamless delivery. You’ll play a key part in helping us generate income while providing best-in-class support to our customers. This is a brand new role, to grow the programme further in 2025-2026 and beyond.
About STEP: Our Samaritans Training and Engagement Programmes (STEP) draws on the expertise gained from our support services to provide training and learning options to organisations across all sectors. The programme includes training courses, eLearning, workshops and webinars on topics including listening skills, emotional support, trauma management and suicide prevention.
What you’ll be doing: Managing customer relationships and providing top-notch support to ensure satisfaction and retention. Driving income growth by guiding customers through their sales and stewardship journey. Coordinating the delivery of training courses, managing bookings, and handling logistics. Supporting the STEP team in reaching income targets with a consultative, customer-first approach. Handling admin tasks like data input, reporting, and system improvements.
What we’re looking for: A highly experienced Administrator with experience in a customer facing environment. Previous experience of working in a sales environment. Experience of administering and organising events or training courses in a busy environment with competing priorities, with a focus on a strong attention to detail. Ability to develop strong, warm working relationships with both internal colleagues and external customers using excellent communication skills, problem solving, trust and reliability. Experience of prioritising own workload and working to deadlines with speed and accuracy. Excellent IT skills.
Working at Samaritans: For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure on our careers website.
Being Inclusive: We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
