We’re Forest, the most sustainable shared ebike operator in London. We bridge the gap between affordability and sustainability, using advertising revenue to offer all users 10 minutes of free cycling every day. Our mission is to help cities move greener—and we’re growing fast.

As our Weekend Support & Community Champion, you'll be the eyes and ears of Forest, answering all their questions and resolving any issues via phone, email, or live chat. We hate robotic conversations, so we keep things warm and bubbly - just like you! This role is 16 hours a week, but there will be potential to do overtime shifts during the week for varying shift patterns. Training will take place during the week. The role is fully remote in the UK.

Your key responsibilities include being the voice of Forest to new and existing customers via email, phone call, and live chat. Collecting and sharing customer feedback & insights with the rest of the team for potential improvements to our operations, product, and technology. Proactively reaching out to customers who may require support by analysing live journeys. Completing background tasks such as identifying verifications, damage reports, ending abandoned rides and other tasks. Supporting the Support & Community Manager with any ad-hoc tasks. Reporting and flagging any bugs immediately to the correct team. Helping to form our culture and tone of voice, and bring a fresh pair of eyes to everything.

Job requirements include 1-2 years of experience (this is an entry-level role) and eagerness to learn and kick-start your career. Excellent communication skills both written and verbal. Proactive approach to problem-solving. Tech Savvy and ability to learn new systems and software quickly. Ability to work independently as well as part of a team and can adapt quickly to any situation. Great emotional intelligence - ability to relate to anybody, especially with frustrated people. Impeccable attention to detail and well-organised. Flexibility with working hours and can accommodate overtime opportunities.

Benefits include free Forest bike rides (if you’re based in London), 25 days holiday (pro rata'd to 10 days based on 16h per week) + bank holidays, Health Insurance Cashplan, Annual personal development budget, Birthday off, Enhanced Parental Leave, Regular Socials.

Forest is an equal opportunities employer. We invest in diversity, assure equality and promote expression. We do not accept any form of harassment, bias or discrimination towards applicants and employees.