Volunteer Parent/Carer Sessions Event Host

What will you be doing?

Key tasks include: ·       Host support sessions with professionalism and enthusiasm. ·       Moderate Q&A sessions, and facilitate audience interaction to keep participants engaged. ·       Manage technical aspects of virtual events, to ensure smooth execution. ·       Take the register and send post event emails using our bespoke event platform ·       Raise safeguarding concerns using internal processes and procedures. Training will be provided ·       Maintain confidentiality and follow charity policies and procedures ·       Undertake relevant training

What are we looking for?

Experience/skills required: ·       Proven experience as a virtual event host, moderator, or similar role is desirable but not essential as we can train you. ·       Must have personal experience of being a parent or carer for a child with MCAS or suspected MCAS ·       Excellent verbal communication skills, with the ability to engage with diverse audiences and adapt your hosting style to different event formats and audiences. ·       Patience, empathy and compassion. Openness to support people from all backgrounds. ·       Proficiency in virtual event platforms particularly Zoom, with the ability to troubleshoot technical issues quickly and effectively. ·       Ability to work independently and collaboratively as part of a remote team, demonstrating reliability, flexibility, and professionalism at all times.

What difference will you make?

Key Objectives Include: ·       The main purpose of this role is to facilitate and host our Parent/Carer Support Sessions alongside another volunteer ·       Host support sessions in a manner that captivates and engages the audience, keeping them interested and actively participating throughout the event. ·       Reassure and validate participants' experiences whilst encouraging story-sharing. ·       Manage the technical aspects of virtual events proficiently. ·       Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability in a virtual environment.