Volunteer County Quality & Assurance Lead - St John Ambulance, Kent

What will you be doing?

Are you passionate about making a difference in your community by ensuring high-quality care and a positive experience for volunteers and service users alike? Join St John Ambulance as a County Quality Assurance Lead and play a pivotal role in championing excellence, driving improvement, and supporting the delivery of safe, effective care across your county.   This leadership role is ideal for someone who values high standards, has an eye for detail, and enjoys supporting teams to succeed. You’ll work closely with the County Commissioner, the County Council, and local operational leads to develop and maintain quality assurance processes. You will lead assurance activities, such as audits and compliance checks, using standardised tools and reporting formats, helping to identify areas for improvement and share best practices. Your responsibilities will include providing regular assurance reports, supporting the learning from audit findings, and ensuring that processes align with national standards. You will also facilitate training and raise awareness across the county to embed a culture of continuous improvement. A key part of your role will be to maintain strong links with the national Quality and Safety Team and ensure local activities reflect national priorities and learning.   Join us and help ensure every community receives the best care and support through high-quality, volunteer-led services.

What are we looking for?

Leadership skills – Ability to lead, inspire, and coordinate volunteer teams effectively. Strong communication – Confident in presenting, facilitating meetings, and delivering training. Organisational and planning skills – Capable of managing multiple priorities and stakeholders. Attention to detail – Essential for carrying out thorough audits and assurance checks. Analytical thinking – Able to interpret data, identify trends, and recommend improvements. Collaborative approach – Skilled at building partnerships with volunteers and local teams. Commitment to quality – Passionate about high standards and continuous improvement. Ethical and inclusive leadership – Respects diverse perspectives and promotes a positive culture. Budget awareness – Some experience with managing or working with budgets. Digital literacy – Comfortable using planning tools, reporting templates, and communication platforms. Coaching and mentoring mindset – Desirable for supporting volunteer development (training provided if needed). Adaptability – Open to learning and developing new skills in a changing environment. Experience working with geographically spread teams – Desirable but not essential. Understanding of safeguarding and data protection – Awareness of these principles is important (training provided).

What difference will you make?

Enhance quality of care by ensuring services meet national standards for safety and effectiveness. Improve volunteer experience through support, guidance, and promoting best practices. Drive continuous improvement by identifying trends, conducting audits, and facilitating learning. Promote accountability and transparency through regular assurance reporting to the County Council. Strengthen alignment between county-level activities and national priorities and standards. Empower volunteers to deliver high-quality care confidently through education and awareness. Encourage ethical and sustainable practices that support long-term organisational goals. Foster a culture of excellence that prioritises safety, inclusivity, and professional growth. Support community impact by helping ensure all service users receive the best possible care. Make a lasting difference by shaping how St John delivers care and supports its people across your county.