Return to jobs 
Unveil your potential in agricultural technology with One Acre Fund, providing solutions to millions of smallholder farmers across Africa.
Overview
Salary No salary declared 😔
Location Kigali, Rwanda - On-site
Expires Expires at anytime
Organisation summary
Join One Acre Fund, a transformative nonprofit established in 2006. Our mission empowers 5.5 million smallholder farmers across nine African nations to make farming more productive with high-quality supplies, accessible credit and advanced training.
Role Summary
- As an Incident Manager, manage low to medium-risk incidents within the IT landscape.
- Leverage your skills to ensure service reliability and effective communication with all stakeholders.
- Begin an exciting journey with the IT Operations team reporting to the Incident Management Lead.
Role Requirements
- 2-3 years of experience in IT incident management or a related field.
- Strong understanding of IT service management frameworks like ITIL.
- Hands-on experience with tools such as ServiceNow, JIRA, or BMC Helix.
- Knowledge of cloud-based technologies is a must.
- A certification in ITIL Foundation or a similar one is desired.
Application Process Details
- Open to citizens or permanent residents of selected African countries.
- Please note One Acre Fund never asks candidates to pay or take tests at any point of the interview process. Official emails will always come from @oneacrefund.org.
About One Acre Fund Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services.
The Role As an Incident Manager, you will play a vital role in safeguarding service reliability across One Acre Fund's technology landscape. This is a junior-mid level technical position responsible for owning low to medium-risk incidents, ensuring prompt resolution and effective stakeholder communication. You will be part of the IT Operations team and report directly to the Incident Management Lead.
Job requirements 2- 3 years of experience in IT incident management, technical support, or a related field. Strong understanding of IT service management frameworks, such as ITIL. Experience with incident management tools, such as ServiceNow, JIRA, or BMC Helix. Knowledge of cloud-based technologies, such as AWS, Azure, or Google Cloud. Certification in ITIL Foundation or a similar incident management certification.
Benefits Health insurance, paid time off.
Applications details This role is only open to citizens or permanent residents of Kenya, Rwanda, Uganda, Tanzania. Burundi, Malawi, Nigeria, Zambia, Democratic Republic of Congo and Ethiopia. Application Deadline 07 September 2025.
One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @ oneacrefund.org address.
Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.
