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Join Code First Girls, an EdTech unicorn on a mission to close the gender gap in tech, offering a rewarding role and opportunity to boost women's employability globally.
Overview
Salary £33000 - £40000
Location London, UK - Hybrid
Nomad Friendly? 
Expires Expires at anytime
Organisation summary:
Code First Girls is an exciting organisation driving social change in the tech industry. We're committed to closing the gender gap by training women in coding and connecting them with top global companies, thus promoting diversity and social mobility. We've already transformed the lives of more than 200,000 women, and over the next 5 years, we aim to provide one million opportunities for additional women to join this burgeoning sector.
Role Summary:
- Manage relationships with partners, including government departments, financial organisations, and tech start-ups.
- Ensure seamless delivery of strategic educational programmes to clients.
- Handle day-to-day communications and align expectations with each client.
- Create and share quarterly impact reports, gather and act on client feedback.
- Identify opportunities for account growth and renewal.
Role Requirements:
- Experience in a client-facing role such as account management.
- Strong relationship-building skills with a solutions-focused mindset.
- Can juggle multiple projects at once, paying strong attention to detail.
- Comfortable using data and feedback for decision-making and results improvement.
- Familiar with HubSpot or another CRM system, with experience in recruitment or education industries being a plus.
Application Process Details:
- Code First Girls is committed to diversity and inclusivity in recruitment, welcoming applications from all, including cisgender and transgender women.
ABOUT THE COMPANY Code First Girls is on a mission to close the gender gap in the tech industry by providing employment through free education. We’ve already helped more than 200,000 women learn to code and by working with companies globally, we’re boosting employability, diversity and social mobility, transforming local economies and communities. Our aim is to provide one million opportunities for women to learn to code and participate in the industry in the next five years, becoming the world’s first EdTech unicorn dedicated to women.
THE ROLE As a Client Success Manager, you’ll play a hands-on role in delivering exceptional account management to a diverse range of partners, from large financial organisations and government departments to innovative tech start-ups. You’ll be responsible for the day-to-day relationship with clients, ensuring their strategic educational programmes are delivered smoothly and effectively. You will manage communications, align expectations and track delivery goals with each client. A key part of your role will be creating and sharing quarterly impact reports, gathering and acting on client feedback and identifying opportunities for account growth and renewal.
JOB REQUIREMENTS Proven experience in a client/customer facing role, e.g., account management. Strong relationship building skills with a proactive, solutions focused mindset. Excellent communication skills, with a warm, confident and approachable presentation style. Experience managing multiple projects at once, with strong attention to detail. Comfortable using data and feedback to drive decision-making and improve results. Familiarity with HubSpot or another CRM system is a plus. Experience in recruitment or education providers or other similar industries is a plus.
BENEFITS Salary: £33,000 - £40,000 (depending on experience) + bonus + commission. Annual leave: 20 days + 7 days over Christmas + 1 Special Occasion Day (+ 8 bank holiday days). Parental leave: 16 weeks full pay for the primary caregiver, 6 weeks full pay for the secondary caregiver. Flexible working: Our working hours are 9.30am - 5.30pm. Opportunity to work from abroad for up to 90 days a year. Free CFGdegree education: After working at CFG for 6 months you are able to take our 16 week CFGdegree, worth £10,000 of education! 6% matched pension: CFG will match your pension contribution up to 6%. Mental health support: Free access to Spill, which offers employees free workplace support therapy sessions.
APPLICATION DETAILS We are committed to attracting and recruiting diverse candidates as the CFG team continues to grow. We use an inclusive definition of the word ‘women’ when talking about the Code First Girls community, which includes cisgender and transgender women.
