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Join the EV revolution with a leading UK company, driving eco-friendly change and earning recognition as a trusted trader.
Overview
Salary
£27000
Location
Remote - UK
Expires
Expires at anytime
We are a reputable electric vehicle charging company, known for our pioneering work since 2009. Over 240,000 charging points across the UK vouch for our commitment to making electric vehicle ownership hassle-free and affordable. With accolades like the 'Which? - Trusted Trader' award and partnerships with top brands such as Mercedes, BMW, and energy experts like EDF, we are an exciting company to be a part of.
Role Summary:
- Be the backbone of our Central Operations, ensuring efficient scheduling, installation, and maintenance of domestic charging points.
- Respond to customer queries, provide quotes for additional services, and build strong relationships with the team and clients.
Role Requirements:
- Technical acumen, swift decision-making skills, and rapport-building abilities.
- Comfort in working with numbers, data, and under pressure.
Application Process Details:
- Enjoy perks like flexible work model, access to wellbeing platform for you and 5 others, work from abroad, family-friendly leave policies, matched pension contributions, health plans, and more.
- You must be legally eligible to work in the UK.
- We encourage diversity and welcome applicants from all backgrounds.
We are a leading company in electric vehicle charging, having been at the forefront of adoption in the UK since 2009. With over 240,000 charge points installed so far, we make EV ownership simple and affordable. We have partnered with top automotive brands like Mercedes, Jaguar Land Rover, BMW and Kia, as well as energy leaders such as EDF and Centrica. We have earned accolades such as the 'Which? - Trusted Trader' award and 'Best for Value, Home EV Chargers - What Car?'.
The Homecharge Operations Coordinator role sits within the heart of our Central Operations who focus on installing and maintaining chargepoints throughout the UK. You will be responsible for planning & scheduling multiple Domestic chargepoint installations within a set region at the same time, monitoring lead times whilst maintaining customer satisfaction, quoting for any additional works which may fall outside of our ‘standard installation’ package, managing the phone lines for any Domestic Operations enquiries and building and maintaining strong relationships with the Pod Point Field Team.
We are looking for someone who is able to remain calm under pressure and make super quick decisions to solve any problems that may arise, technically minded and able to pick up electrical jargon and systems easily, great at building relationships with customers and internal stakeholders and comfortable working with numbers and data.
We offer perks such as access for you and up to 5 family/friends to the 'UnMind' wellbeing platform, flexible hybrid working model, work abroad for up to 20 days per year, Salary Sacrifice EV Scheme and free Pod Point, Family & friend discount scheme, 25 days holiday (plus Bank Holidays), very generous parental and family leave, Pension scheme with a 4.5% matched contribution, Eyecare scheme, Life insurance covering up to 4x your annual salary, Virtual GP provided by HealthHero, Employee Assistance Program, Free Mortgage Advice, Discounted Gym Memberships and Cycle2Work Scheme.
You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds.
