Insight Manager

The British Museum is looking for an Insight Manager to join our team. This exciting new role has the opportunity to change and develop the Museum’s understanding of our visitors, informing our future priorities and strategies. The postholder will coordinate visitor insight research across all Museum workstreams, and lead on visitor consultation, evaluation and research for the Museum’s masterplan projects.

Working alongside colleagues across the Museum, the role will ensure that audience voices and feedback are integrated into displays and programming, and will support an evidential, outcomes-based approach which prioritises quality and relevance. This work will support the delivery of the Museum's strategic priorities, optimise engagement programmes and drive visitor engagement and audience development.

Key areas of responsibility include designing and carrying out research and evaluation projects, delivering surveys, focus groups and user panel meetings, and coordinating a research and evaluation archive to support colleagues to access information. The successful candidate will also train and support colleagues across the Museum on the use of audience research, consultation, and collaboration tools to inform the development, measurement, and refinement of projects and programmes.

The ideal candidate will have proven data analysis skills, both qualitative and quantitative, knowledge of evaluation and impact assessment, public consultation, and reporting approaches. Experience carrying out formative and summative evaluation, monitoring and impact measurement is also required. Excellent written and verbal communication and presentation skills, strong organisational and planning skills, and relationship building and stakeholder management skills are also essential.

The British Museum offers a competitive benefits package including generous annual leave allowance, membership of the civil service defined benefit pension scheme, free entry to a wide range of museums and exhibitions, participation in private and public Museum activities, interest-free travel, bicycle, and rental deposit loans, professional and personal development opportunities, and discounts on food and gift shop purchases.

We have a legal responsibility to ensure that employees have the right to work in the UK. If you currently do not hold the right to work in the UK, we can only sponsor a limited number of roles that meet eligibility criteria. To offer a sponsorship, the job role you apply needs to be in the list of eligible occupations. Additionally (with some limited exceptions), the role will need to meet the minimum salary threshold of £38,700 or the going rate for the job, whichever is the highest.

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. We specifically encourage applications from candidates from ethnic minority groups who are underrepresented within our senior roles. We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We would typically see this role as working on site about 3 days a week.