Tired of work that doesn't feel like it matters?

At Adventure Yogi, we’ve been creating soulful yoga retreats and holidays for over 19 years – from the mountains of Wales to the beaches of Sri Lanka. We help people recharge, reconnect and rejuvenate through yoga, movement, nature and fun.

We’re looking for a new member of our team and for someone who is an organised, warm, process-loving human to join us as our Bookings & Events Coordinator.

The Role

This is a key front-of-house role in our small, purpose-led team. You’ll be the first point of contact for guests booking our retreats, managing their journey from enquiry to arrival with kindness, clarity, and efficiency.

You’ll need to love systems, structure and solving problems – especially when things go wrong (because occasionally, they do). You’ll also support our Events Manager with retreat logistics and occasionally attend UK retreats to support on-the-ground delivery.

It’s the perfect blend of process, people, and purpose.

What You’ll Be Doing

Bookings & Customer Experience

• Be the warm, friendly first point of contact for enquiries
• Manage bookings from start to finish using our CRM and booking systems
• Handle refunds, credit notes, gift cards, changes and discounts with care and accuracy
• Follow clear processes and keep meticulous admin records
• Deal with complaints professionally and empathetically – always aiming for resolution and retention
• Respond to phone and email enquiries with a calm, kind and informative tone

Sales & Communication

• Guide guests through retreat options and help them book with confidence
• Follow up on leads and manage listing site bookings
• Learn all our retreat offerings in detail so you can sell them clearly and enthusiastically

Event Support

• Assist the Events Manager with retreat logistics and venue liaison
• Set up guest WhatsApp groups and share key retreat info
• Occasionally attend retreats to support operations and guest experience
• Help maintain and improve internal retreat manuals and processes

You’ll thrive in this role if you...

• Are naturally organised and methodical – you love a process and completing tasks
• Feel confident handling customer queries, including complaints (you keep cool under pressure)
• Have experience in admin, bookings, events, travel, or customer service
• Enjoy systems, tech, and picking up new tools (we’ll train you on our booking platform)
• Have excellent communication skills – friendly, clear, and calm
• Want to work in a values-led business where your work truly matters
• Are interested in yoga, wellness or travel – or simply want to be part of a business doing good

Perks & Benefits

• Travel to our retreat venues in the UK and abroad
• Get immersed in the yoga/wellness world (no headstands required!)
• Flexible hybrid working after the initial onboarding period
• Be part of a kind, inclusive, growing team doing meaningful work
• Learn how a retreat business runs – and help us do it better

Details

• Location: Hybrid – Hove office 1 day a week and remote (3-month onboarding in-office part-time)
• Hours: Full-time (37.5 hrs/week), occasional weekend/public holiday support
• Salary: £26–30K pro rata depending on experience

Apply if…

You want your next role to be more aligned – with who you are and how you want to work. You’re a practical doer who loves a list, but also a people-person who finds joy in helping others feel calm and cared for.

Join us, and help bring more people back to themselves – one retreat at a time.