Head, Digital Experience and Insights

Wellcome Collection is a free museum and library exploring health and human experience. We are part of the Wellcome Trust, a global charitable foundation that supports science to build a healthier future for everyone. We are currently implementing our ambitious 10-year strategy to create a world where everyone’s experience of health matters.

As the Head, Digital Experience & Insights, you will ensure our digital products, user experience and technical infrastructure facilitate the widest possible access to our collections, stories, digital content and visitor information. This is a wide-reaching and dynamic management role that will see you working across disciplines and teams to establish a clear strategic direction for our Data and Digital offer.

You will be heading up Wellcome Collection’s Digital Product team; an experienced multi-disciplinary team of three covering user experience, design, technical management, and data analysis. You will also be working in a matrix-management system with Digital Editorial, Software Engineering, Experience Design and Collections Information.

Your responsibilities will include line-managing a team of 3 direct line reports, and matrix-managing the Wellcome Collection project work of a wider team of 13 digital, technology and data specialists. You will play a crucial role in shaping the future of wellcomecollection.org as a product and our digital accessibility provision.

We are looking for someone who can provide oversight and joined-up thinking for a dispersed ecosystem of collections knowledge, information and data. You should be able to operate as a lead product manager and work collaboratively and creatively with internal colleagues. You should also have deep product management and/or experience design expertise, with a specialism in strategic planning and delivery, AI and automation, content design, user data analysis, major project delivery.

We offer a hybrid way of working which is 3 days in our Euston Road offices (Tuesday, Wednesday and Thursday) with the remaining 2 days working either remotely or in the office. We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles.

To apply for this role please submit an updated CV and answer 2 application questions to demonstrate that you meet the minimum requirements for the role. You can contact us at [email removed - click apply for more details] for more information.