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Join Runway East, a pioneer in transforming offices, and be the heart of an exciting workspace as a Community Associate
Overview
Salary
£28850
Location
London United Kingdom
Expires
Expires at anytime
Organisation Summary
Runway East, a proud B CORP since 2014, is an innovative company transforming traditional offices into exciting workspaces across London, Bristol, Birmingham, Brighton, and Bath. We pride ourselves on providing flexible office spaces packed with unique features like Cake Wednesdays and Friday drinks trolleys. Our team is passionate, friendly, and committed to making a positive impact on people and the planet.
Role Summary
- Serve as the heart of our workspace, going beyond typical reception duties to deliver an exceptional member experience.
- Handle front desk responsibilities and member support, ensuring excellent customer service.
- Conduct regular housekeeping checks and make sure the workspaces are safe, clean, and compliant.
- Handle operational needs efficiently, resolve building and member issues promptly.
- Manage popular member initiatives like Cake Wednesdays and Friday Drinks Trolley to foster a lively community.
- Build and maintain strong relationships with members, anticipating their needs and finding ways to exceed expectations.
Role Requirements
- Charismatic, resilient, and service-oriented personality.
- Hardworking with a knack for noticing small details.
- Ability to stay positive and proactive, even in challenging situations.
Application Process
- Salary: £28,850.
- Benefits: 31 days off per year plus an extra birthday holiday; private health & dental, gym discounts, mental health support, Bike2Work scheme and more.
- Supporting growth: £150 personal growth budget and regular lunch & learns.
- Additionally, two workdays per year for charitable activities and epic annual trips.
Who We Are
Since 2014, Runway East has been on a mission to banish boring offices. Across London, Bristol, Birmingham, Brighton and Bath, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.
The Role: Community Associate
As a Community Associate (our version of Front Desk Service Associate), your role goes far beyond reception duties. You’ll be the heart of our workspace, blending customer service and operational excellence to deliver an exceptional member experience. If you thrive on variety, enjoy problem-solving, and love building connections, this role is for you.
Read ‘A Day in the Life of a Community Associate’ to learn more about the role.
Key Responsibilities:
As part of our vibrant Community team, you’ll be at the forefront of delivering exceptional service and creating a welcoming environment for our members. While every day brings something new, your responsibilities will include:
- Front Desk & Member Support; Be the go-to person for members, managing the front desk and delivering excellent customer service.
- Housekeeping & Compliance; Conduct cleaning and site checks to keep our spaces safe, compliant, and looking great.
- Operational Excellence; Resolve building and member issues promptly and assist the Community Manager in maintaining security and compliance.
- Community Initiatives; Event management for our popular member initiatives, such as Cake Wednesdays and Friday Drinks Trolley, to foster a lively, connected community.
- Building relationships with members; Anticipate needs, offer support, and find ways to surprise and delight.
Requirements
Who You Are
We’re looking for someone who is:
- Charismatic: Positive, engaging, and approachable.
- Resilient: Stays proactive and positive, even when challenges arise.
- Service-Minded: Thrives on helping others and delivering great experiences.
- Hardworking: Willing to roll up your sleeves and take on any task.
- Detail-Oriented: Notices the small things and takes action to maintain high standards.
Benefits
Why Join Us?
- Salary: £28,850
- Time Off: 31 days including bank holidays 🏖️, plus an extra day for every year at Runway East 🎉. We also give you your birthday off 🎂 (because no one should work on their birthday) and extra time off over the Christmas break 🎄.
- Wellbeing: Private health & dental, gym discounts 🏋️♂️, mental health support 🧠, and a Bike2Work scheme 🚲.
- Growth: £150 personal growth budget 📚, learning resources, and regular lunch & learns 🍔.
- Community: Two workdays per year for charitable activities 🌍, team outings 🎉, and epic annual trips (Barcelona, Rhodes, Vilnius, and more!) 🌟.
Our Commitment to Inclusivity
We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know—we’re here to help.
