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Join Marshmallow, a financial product innovator for immigrants and experience the thrill of building robust, user-focused solutions
Overview
Salary
No salary declared 😔
Location
Budapest, Hungary
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Expires
Expires at anytime
Marshmallow is a unique financial services company focused on creating financial solutions to meet the needs of people who have migrated to new countries. We began with car insurance, serving over a million clients, and are now expanding our reach.
Role Summary:
- Become part of our Customer Operations team as the primary contact for customers
- Deliver high-quality, personalised support across service, renewal, and upsell interactions
- Focus on building strong customer relationships and improving retention
- Address and manage vulnerable or complex situations
Role Requirements:
- Previous experience in a customer-facing role, preferably in online customer support or hospitality
- Excellent written and verbal English communication skills
- Ability to work 2-3 weekend days per month, 1-2 late shifts per week, and occasional bank holidays
Application Process Details:
- Initial screening call with a member of our Talent Acquisition team
- Completion of a short online exercise
- A technical & culture interview with two members of our Operations Team
About Marshmallow We build financial products that accelerate the economic freedom for people who move across borders. We started with car insurance — insuring over a million drivers — and we’re scaling beyond. Tens of millions of people move countries each year, facing overlooked financial challenges. Our future is in building financial products around their needs to positively impact their lives.
The Role As part of our Customer Operations team, you will be the primary contact for customers, delivering high-quality, personalized support across service, renewal, and upsell interactions. The role is focusing on building strong relationships, improving customer retention, and ensuring a smooth experience even in vulnerable or complex situations. You’ll use strong soft skills to support customers with complex needs, listening carefully and finding balanced solutions.
Job Requirements Previous experience in a customer-facing role is desirable, particularly in online customer support or hospitality. Excellent written and verbal English communication skills. Ability to work 2-3 weekend days per month (with a day off in lieu), 1-2 late shifts (either finishing at 19:30 or 21:00 PM) per week, and occasional bank holidays (with a lieu day) as part of a rota.
Benefits Flexi-office working – Spend 2 days a week with your team in our Budapest office. The rest is up to you! Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset. Mental wellbeing support – Access therapy and mental health sessions through Oliva. Competitive bonus scheme - designed to reward and recognise high performance. SZÉP card - Budget to spend on meals, leisure and accommodation. Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years. Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office. Medicover Blue package - An exclusive pass to top-notch healthcare services. All You Can Move membership OR Monthly BKK pass - Unleashing your inner fitness guru or having a hassle-free commute - we've got you covered! Plus a monthly team social budget, bi-weekly office lunches and Office tea, coffee and snacks!
Application Details We break it up into a few stages: Initial call with one of our Talent Acquisition team (20 mins) A short online exercise A technical & culture interview with two People from our Operations Team (60 mins). We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application.
