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Join Marshmallow, a company dedicated to accelerating economic freedom for global migrants, as a pivotal part of our Customer Operations team.
Overview
Salary
No salary declared 😔
Location
Budapest, Hungary
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Expires
Expires at anytime
Marshmallow is a fintech company aimed at revolutionizing financial services for immigrants worldwide. We pioneered with car insurance and are expanding our impact with other financial products. As a member of our Customer Operations team, your role will involve managing customer relations, service renewals, and upsells.
Role Summary:
- Primary contact for customers.
- Delivery of personalized, high-quality customer support.
- Strengthening customer relations and retention.
- Managing complex customer issues effectively and empathetically.
Role Requirements:
- Experience in customer-facing roles, preferably online customer support or hospitality.
- Excellent written and verbal English communication skills.
- Flexibility to work 2-3 weekends per month, 1-2 late shifts per week, and occasional bank holidays.
Marshmallow offers a range of benefits such as flexible office working, personal budgets for learning and development, mental wellbeing support, a competitive bonus scheme, as well as various health and wellness packages.
About Marshmallow We build financial products that accelerate the economic freedom for people who move across borders. We started with car insurance — insuring over a million drivers — and we’re scaling beyond. Tens of millions of people move countries each year, facing overlooked financial challenges. Our future is in building financial products around their needs to positively impact their lives.
The Role As part of our Customer Operations team, you will be the primary contact for customers, delivering high-quality, personalised support across service, renewal, and upsell interactions. The role is focusing on building strong relationships, improving customer retention, and ensuring a smooth experience even in vulnerable or complex situations. You’ll use strong soft skills to support customers with complex needs, listening carefully and finding balanced solutions.
Job Requirements Previous experience in a customer-facing role is desirable, particularly in online customer support or hospitality. Excellent written and verbal English communication skills. Ability to work 2-3 weekend days per month (with a day off in lieu), 1-2 late shifts (either finishing at 19:30 or 21:00 PM) per week, and occasional bank holidays (with a lieu day) as part of a rota.
Benefits Flexi-office working – Spend at least 2 days a week with your team in our Budapest office. The rest is up to you! Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset. Mental wellbeing support – Access therapy and mental health sessions through Oliva. Competitive bonus scheme - designed to reward and recognise high performance. SZÉP card - Budget to spend on meals, leisure and accommodation. Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years. Work From Anywhere - 4 weeks of work from anywhere to use, with no need to come to the office. Medicover Blue package - An exclusive pass to top-notch healthcare services. All You Can Move membership OR Monthly BKK pass - Unleashing your inner fitness guru or having a hassle-free commute - we've got you covered! Plus a monthly team social budget, bi-weekly office lunches and Office tea, coffee and snacks!
