Saturday Service Delivery Shift Leader

Part-time Service Delivery Shift Leader - ShowerBox Central London

Location: Central London, WC2H

Hours: 2 shifts per month - Saturdays only (8:30am - 3:30pm)

Pay: £15/hour 

Role Summary

We’re looking for a friendly, reliable and hands-on Service Delivery Shift Leader to coordinate and oversee the smooth running of our Central London project based in Tottenham Court Road.  You’ll be responsible for taking the lead on setting up the Saturday service, managing the volunteer team, and ensuring a respectful, welcoming experience for all our guests. 

Key Responsibilities:

• Lead the setup and close-down of the shower service
• Coordinate and support volunteers on the day
• Ensure health and safety standards are upheld
• Be the main point of contact for guests and volunteers
• Record and provide service delivery data as required
• Respond to any on-site issues with calm and care

Requirements:

• Organised and dependable, with good communication skills
• Experience leading a team of approx 20 volunteers each week
• Physically able to assist with setup (lifting, connecting gas/water/power - training provided)
• Experience of safeguarding processes and conflict management 
• Alignment with ShowerBox’s values of dignity, respect, and inclusivity
• Experience supporting vulnerable adults e.g due to mental health, substance use, homelessness etc

Preferable experience:

• Full UK driving license preferred 
• Certified First Aider

To Apply:

Please send your CV and cover letter demonstrating your relevant experience and suitability for the role to [email removed - click apply for more details] with ‘Service Delivery Shift Leader Application’ in the subject line.

Closing date:  6 September 2025