Senior Database Manager (Fundraising)

Join the British Museum's Development department as a Senior Database Manager (Fundraising) where you will have the opportunity to play a pivotal role in ensuring our fundraising, Membership, and Patrons programmes are supported by exceptional data stewardship, robust systems, and accurate reporting. As Senior Database Manager, you will oversee the Museum's Raiser's Edge (RE7) system, leading a small, dedicated team responsible for Membership data, income processing, and reporting. You'll be the go-to expert for data quality, system optimisation, and process development across the Development department. This will include working closely with other teams and departments, including senior stakeholders to ensure that our CRM supports excellent stewardship and reliable insight. This is an exciting time to join the Development department, who are working on projects related to the Bayeux Tapestry, building on last year's success for the British Museum Ball, as well as working on getting our systems and processes ready to take on a major fundraising campaign for the Masterplan. This is an ideal role for someone who combines technical proficiency with a collaborative, solutions-focused approach.

Key areas of responsibility include leading, managing, and continuously improving the Raiser's Edge (RE7) database, ensuring data accuracy, consistency, and security. Oversee and deliver key data processes including data selections, income processing, Gift Aid claims, financial on-financial reporting, and mailing lists. Develop, coach, and line-manage the Membership-focused data team. Work closely with Information Services on supplier management, security, and upgrades. Provide data expertise to Membership Services to ensure high-quality stewardship and accurate programme reporting. Deliver training to staff across the Museum to ensure confident and correct use of Raiser's Edge for fundraising, membership, and events. Work with senior management within the department and Information Services on a CRM improvement programme, ensuring that our fundraising CRM is fit for purpose for our upcoming campaign, while maintaining and delivering existing activities.

About you: Strong professional experience managing CRM databases in a fundraising or membership context, ideally with some experience with CRM upgrades and/or implementations. Proficiency in Raiser's Edge (ideally RE7). Excellent understanding of UK GDPR, data protection, data security, and fundraising/financial regulations and industry standards. Experience with Direct Debit processing and advanced Excel skills. Proven track record of administering efficient data processes and solving technical issues across teams. Experience handling financial and non-financial data with exceptional attention to detail. Experience with managing multiple responsibilities and projects with short- and long-term deadlines. Strong people management, organisational, and communication skills, ideally you will also have some experience with matrix management structure (formal or informal).

Benefits: At the British Museum, we believe our people are at the heart of everything we do. That's why we've designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here, but we've outlined some highlights below: Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access. 25 days' annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years). Discounts at onsite catering, Museum shops, and local Bloomsbury partners. Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship. Peer support and allyship with five diversity networks for community. Employee Assistance Programme available 24/7 for counselling, wellbeing support, and more. Enhanced parental leave including maternity, paternity, adoption, and shared parental leave. Support for carers through Employers for Carers. Civil Service Pension Scheme with a secure, inflation-linked defined benefit.