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Join Forest, London's most sustainable ebike operator, and help reForest the world together
Overview
Salary
No salary declared 😔
Location
Remote in the UK
Expires
Expires at anytime
Organisation summary
Forest is the most sustainable shared ebike operator in London dedicated to making cities greener. With a mission to bridge affordability and sustainability, they offer 10 minutes of free daily cycling through ad-supported rides. Being at the forefront of positive environmental change, Forest experiences rapid growth and promises a rewarding career opportunity.
Role Summary
- Act as a Support & Community Champion, being the friendly face and voice of Forest.
- Resolve customer issues proactively and engage with customers through email.
- Support background tasks including identity verifications and damage reports, and ending abandoned rides.
- Collect and share customer feedback for improving operations, product, and technology.
Role Requirements
- 1-2 years of experience and excellent communication skills.
- A proactive attitude and tech-savviness, with an ability to learn new systems quickly.
- Emotional intelligence, attention to detail, and a sense of humor.
- Flexibility with working hours, including working overtime.
- Experience in B2C customer service and team collaboration (preferred but not essential).
Application Process Details
- We offer benefits like free Forest bike rides for London employees, 25 days holiday plus bank holidays, health insurance cash plan, annual personal development budget, birthday day off, enhanced parental leave, and regular social events.
- Forest encourages diversity and equal opportunities, providing an inclusive environment free from any form of discrimination.
We are Forest, London’s most sustainable shared ebike operator, dedicated to making cities greener through innovative transportation solutions. Our mission is to bridge the gap between affordability and sustainability by offering users 10 minutes of free cycling daily, funded through advertising revenue. We are passionate about creating a positive environmental impact and are experiencing rapid growth.
The role of Support & Community Champion is vital to our success. You will be the friendly face and voice of Forest, ensuring our users have a seamless experience with our ebikes. Your primary responsibilities include proactively resolving customer issues via email, supporting background tasks such as identity verifications, damage reports, ending abandoned rides, and reinforcing parking guidelines. You will also assist the Support & Community Manager with ad-hoc tasks, report bugs to the technical team, and contribute to shaping our company culture and tone of voice.
A key part of your role involves collecting and sharing customer feedback and insights to help improve our operations, product, and technology. This position is ideal for someone eager to start their career, with 1-2 years of experience, excellent communication skills, and a proactive attitude. You should be tech-savvy, quick to learn new systems, and capable of working independently or as part of a team. Emotional intelligence, attention to detail, and a sense of humor are highly valued. Flexibility with working hours and willingness to accommodate overtime are important.
Preferred but not essential experience includes previous work in B2C customer service and collaboration with other teams such as Tech, Marketing, or Operations to resolve issues.
In return, we offer various benefits including free Forest bike rides for London-based employees, 25 days holiday plus bank holidays, health insurance cash plan, an annual personal development budget, a birthday day off, enhanced parental leave, and regular social events.
Forest is committed to diversity and equal opportunities, fostering an inclusive environment free from harassment, bias, or discrimination. Join us in creating a greener future and help us reForest the world together!
