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Seize this opportunity to shape a fast-growing startup's vision as an Ops & Expansion Associate
Overview
Salary
£30000 - £35000
Location
London; Hybrid
Nomad Friendly?
Expires
Expires at anytime
Organisation summary
Join a dynamic and rapidly growing startup that is expanding its operations, launching new services, and offering an opportunity to leave a remarkable footprint. We provide unique cabin experiences and are focused on streamlining our operations while maintaining quality and consistency.
Role Summary
- Lead cabin launches ensuring readiness and organization.
- Find and onboard new service providers in sync with new launches.
- Focus on continual improvement in existing cabins.
- Crisis Management – Prompt resolution when issues arise.
- Identify opportunities to enhance operational processes.
Role Requirements
- Relationship-building skills with both internal and external partners.
- Highly organized with exceptional attention to detail.
- Ability to adapt to last-minute changes and problem-solve on the go.
- Entrepreneurial mindset – view challenges as opportunities for improvement.
- Thrives in a startup environment and ready to manage multiple projects.
- A prior experience of 1-2 years handling operations.
Application Process Details
- A challenging role with a salary ranging from £30k-£35k.
- 25 days of holidays, plus bank holidays.
- WeWork AllAccess membership.
- Flexible working arrangements with support for remote work and on-the-road jobs.
- Generous perks such as discounts on Unplugged stays, team lunches, and annual paid company holidays.
We’re looking for an adaptable, resourceful Ops & Expansion Associate to help run our 40 existing cabins and play a key role in launching 20 more over the next six months. This is a hands-on role where no two weeks look the same: one day you might be coordinating suppliers, the next scouting a new site, setting up a cabin, or helping smooth out operational hiccups.
You’ll thrive here if you’re organised, practical, and energised by solving problems on the fly. A driving licence is highly desirable, as part of your week will be spent on the road visiting new and existing sites.
What You’ll Be Doing
- Cabin Launches: From furniture and finishing touches to maps and welcome guides, you’ll help ensure every new cabin is fully equipped ready for launch.
- Supplier Sourcing: Find and onboard new cleaning teams, suppliers and other local partners for each new site.
- Improvement Projects: Roll out upgrades and improvements across existing cabins, working methodically to keep things consistent and efficient.
- Crisis Management: Stay calm under pressure and help resolve issues quickly when things go wrong.
- Process & Systems: Spot opportunities to simplify and improve the way we do things - if it makes life easier and delivers results, we want to hear it.
About You
- Naturally great at building relationships, both internally and externally
- Exceptionally organised, with strong attention to detail
- Comfortable with last-minute changes and problem-solving on the go
- Entrepreneurial mindset - you don’t just see problems, you see opportunities to fix them
- Energised by the pace and variety of start-up life
Experience
You’ll likely have 1–2 years in an operational role where you juggled multiple projects and handled unexpected challenges. Most importantly, you’re keen to grow with us for the long haul.
Extra info
- A salary of £30k-£35k
- 25 days holiday, plus bank holidays
- WeWork AllAccess membership (visit any WeWork in the world, enjoy free barista coffee, beer and weekly member events)
- Team lunch on Fridays
- Hybrid working - three days in the office, including Mondays and Fridays, with other days working from home or 'on the road'
- A free Unplugged stay each year inc. all the extras
- Friends & Family discount on Unplugged stays
- Discounts with our partner brands
