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Lead engagement at a transformative time for the British Museum, a top-tier cultural institution.
Overview
Salary
£33033
Location
Bloomsbury, London
Expires
Expires at anytime
Organisation summary
Join the British Museum in the middle of a significant transformation- its biggest in nearly 300 years. Be part of a mission to interconnect art and science and make it accessible to everyone, everywhere. This includes large-scale construction, gallery renovations, innovative engagement methods, and revolutionised working approaches.
Role Summary
- Lead visitor welcome teams as a First Line Manager.
- Ensure a warm, informative, and secure experience for every visitor.
- Balance leadership, operational delivery, and visitor engagement.
Role Requirements
- Customer service qualifications; a Level 2 NVQ in Customer Service, or equivalent.
- A valid SIA licence; training will be provided if needed.
- Prior engagement managing others in accordance with operational procedures, ideally in a busy visitor environment.
- Proficiency in cash handling, complaint handling, and emergency response.
Application Process Details
- Apply to be part of a diverse and inclusive workplace with adherence to the HMG Baseline Personnel Security Standard for pre-employment screening.
- Note: No sponsorship offered for this role.
The British Museum is undergoing its most significant transformation in nearly three centuries, aiming to connect all arts and sciences and be accessible to everyone, everywhere. This transformation includes large-scale building and gallery renovations, new ways of engaging with audiences, and innovative working methods.
The role: As a Visitor Welcome First Line Manager, you will be responsible for leading frontline visitor welcome teams at one of the UK's leading cultural destinations. Your main duties will include ensuring every visitor receives a warm, informative, and safe experience. This role requires a balance of people leadership, operational delivery, and visitor engagement in a dynamic environment.
Job requirements: The ideal candidate will have customer service-related qualifications such as a Level 2 NVQ in Customer Service or equivalent. A valid SIA licence is required; however, training is provided if not already obtained. You should have experience managing others in line with operational procedures, ideally in a busy visitor environment, and a strong background in customer service. Skills in cash handling, complaint handling, and emergency response are essential.
Benefits: The British Museum offers a comprehensive benefits package, including free exhibition entry, 25 days' annual leave plus bank holidays, social and wellbeing perks, and a Civil Service Pension Scheme. Additional benefits include interest-free loans for season tickets and bicycles, and access to professional development resources.
Additional details: The British Museum is committed to fair and inclusive recruitment. We adhere to the HMG Baseline Personnel Security Standard for pre-employment screening. Unfortunately, we cannot offer sponsorship for this role.
